American express remote jobs virtual customer care professional bilingual

Updated Jul 6, 2022

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Found 16 of over 14K reviews

76% Recommend to a Friend

86% Approve of CEO

Found 13 of over 14K reviews

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Stephen J Squeri

6 Ratings

What people are saying about American Express

Ratings by Demographics

This rating reflects the overall rating of American Express and is not affected by filters.

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1. Former Employee, more than 5 years

   Place to work

   Jul 6, 2022 - Bilingual Credit Analyst 

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Good culture, professional management, friendly environment

   Cons

   Pay below industry average, flat organization no potential to grow

2. Former Employee, more than 5 years

   Bad management

   Apr 4, 2022 - Bilingual Credit Analyst in Toronto, ON

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Ok salary, some nice perks

   Cons

   Micromanagement, too much work causing dry eye, ridiculous expectations, hard to move up, no raises ever

   Continue reading

Join the American Express team

3. Current Employee, less than 1 year

   Do not recommend

   Jan 20, 2022 - Bilingual Travel Consultant in Toronto, ON

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Clean office, decent benefit package

   Cons

   Client expectations can be unrealistic and demanding. High turnover due to the stressful nature of the work.

4. Former Employee, more than 1 year

   Really nice

   Mar 4, 2021 - Bilingual Customer Service Representative in Toronto, ON

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Good benefits, good pay for entry level

   Cons

   Less pay for a bilingual

5. Current Employee, more than 1 year

   An Amazing Work Environment

   Dec 19, 2020 - Bilingual Customer Service Representative in Toronto, ON

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Amex invests a lot in her employees and recognizes achievements. It's an amazing work environment

   Cons

   The pay/ benefits could be better

6. Current Employee, less than 1 year

   Pros

   Coworkers are great - they are always willing to help you. I ended up meeting awesome people there. They have a Tim Hortons coffee machine. Very good pay for a 1st job if you have recently graduated or if you are a newcomer (considering you lend on a bilingual position). Health benefits from day 1. Insurance is good overall...

   Cons

   Work hours are definitely not the usual 9-5. Everyone needs to engage working on a weekends and stat holidays. No work from home flexibility. Too much talk about your numbers. The way they talk about it is not motivating at all - it's just an endless pressure, as if you didn't reach your numbers on the first weeks of job training, "something would happen". They have this certification thingy going on for new hires. People have to worry about their 3 month probation period PLUS about getting "certified". They talk about it as if it was a degree or something like that. Guys, this is not University... People talk about about career opportunities but I'm not sure I've seen this happening to my coworkers that have been working there for many many years. You do get a chance to moving from one department to the other (credit, new accounts, etc.), but at the end of the day you are still over the phone. I'm not sure how that plays out. However, Indo have to say that working at Amex is way better than working at several other places.

   Continue reading

7. Former Employee, more than 1 year

   Pros

   Benefits (normal Healthcare, & paid leave)

   Cons

   The shift including weekends was varied every month. We could ask a few day off request per month shift but should request to the managers 2 months before. An emergent shift change was not acceptable. There was no shift premiums for night and weekends. Some senior staff looked down on junior staff. Other than the benefit which was just the normal level, this position is not so attractive at all. That's why many people quit this job.

8. Former Employee, more than 1 year

   Pros

   I love the culture. Everyone is nice and willing to help.

   Cons

   Nothing big to mention: must improve system (too much shutdowns)

9. Former Employee, less than 1 year

   Bad Employer

   May 31, 2019 - Bilingual Customer Service Representative 

   Recommend

   CEO Approval

   Business Outlook

   Pros

   The salary and perks seemed attractive and the the behaviour was very polite However there was a false hypocrisy and artifice around all of it. I was said that I was not a good fit. It is a very rough experience Left my past job only to find out that others who applied because they had a nap sack on their a k and not a formal suit would be judged as acceptable and if you have a formal tone a rough speaking teen Because is not threatening to some of the managers would be a better fit A big financial institutions ne quite a few others lost its corporate feature like dress code . If my favourite show was not the baseball game I was swooned upon. It was all that not knowledge or competence. At the most professionalism means wearing black ?! What about the mannerism which goes with it

   Cons

   The cheeky you’re not qualifying you don’t fit in the thinking and believing of the team

   Continue reading

10. Former Employee, more than 1 year

    Pros

    Good pay for customer service. Bonuses offered when monthly sales targets are met. 3 weeks vaca on first year. Health & dental benefits. Extensive 3-month paid training.

    Cons

    Vacation days are seniority based.

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American Express

7 days ago

Diversity and Inclusion

We’re proud to be named to Seramount, part of EAB's 2022 Inclusion Index which underscores #TeamAmex’s commitment to advancing diversity, equity and inclusion in the workplace. Our colleagues are critical to our success and they are the driving force to the impact we make in people’s lives and the communities we serve. We remain committed to creating an inclusive and welcoming culture where they feel they belong, that their contributions are highly valued and that their voices are heard.

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2022 Inclusion Index Organizations

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American Express

9 days ago

Diversity and Inclusion

We believe that building the strongest Team Amex starts with hiring people of diverse backgrounds, experiences, and perspectives. We partnered up with Multiverse, a mission-driven organization that builds modern apprenticeship programs for talent that have the skills and qualifications for a role, but who may not have a 4-year degree. Caisey Jefferson Kakascik, Vice President of Global Diversity, Equity and Inclusion discusses the importance of the partnership and how it helps to foster a diverse culture.

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American Express-Multiverse Apprenticeship Program Offers Skills-Based Approach to Hiring and Talent Development

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