West virginia department of motor vehicles phone number

About the Agency

The Department of Motor Vehicles (DMV) provides services through a network of customer service centers, DMV Select partner offices, DMV Connect mobile offices, the agency’s website and social media channels, weigh stations, and telephone call centers. Start your DMV experience at dmvNOW.com, where you can conduct more than 50 DMV transactions and learn more about how to apply for REAL ID. DMV’s most visible and widely used products include driver, vehicle, and motor carrier credentials. DMV leverages its statewide service footprint to make available more products and services in partnership with other agencies. Virginians can get certified copies of Virginia vital records (birth, death, marriage and divorce certificates) and hunting and fishing licenses through all DMV customer service centers. E-ZPass tolling transponders are available at many locations.

DMV Resources

Resources for Driving Safely

If you have any driving-related services and tasks that require attention, the West Virginia DMV is the place to go. At the WV DMV, you can take care of a number of driving- and vehicle-related errands, including licensing services and vehicle registrations, and everything in-between. This is a basic overview of some of the important resources the WV DMV can offer to licensed drivers, so you don’t walk into a DMV location blind and uninformed.

Finding Your Closest WV DMV Office

If you don’t know where your local West Virginia DMV regional office is located, you can easily find it on the official DMV website. On this extensive list of regional office locations, you’ll see a clear map of all the offices, along with addresses, phone numbers, and hours of operation. Additionally, you’ll find other important information and notes, including details for testing and other specialized services.

Making an Appointment at the WV DMV

Scheduling an appointment at a DMV office is the best, easiest way to shave time off of your physical office visits. Unfortunately, DMV offices in West Virginia only allow appointments for commercial driver’s license (CDL) testing and, in select third party locations, motorcycle testing. Fortunately, the West Virginia DMV has an Online Services section that may save you a trip to your local office. 

Forms of the West Virginia DMV

Paperwork is a necessity at the West Virginia DMV. Regardless of what task or driving-related service you’re looking to accomplish, you’ll likely have to fill out a few forms to get it done. It’s a good idea to research what’s required of you ahead of time, and even fill your forms out beforehand. For your convenience, the West Virginia DMV provides all of its forms in an extensive list online, so you can be well-prepared leading up to your office visit. 

The West Virginia Point System

The West Virginia DMV enforces a point system policy to promote highway safety and keep drivers accountable on the road. Points are accrued to drivers whenever they get a traffic violation, with values depending on the severity of the offense. Once a driver earns 5 points, they’ll receive a warning letter notifying them of impending license suspension. Earn 12 points, and you’ll be penalized with a mandatory 30-day suspension, with that number increasing as you accumulate more points. Drivers can reduce points by signing up for Defensive Driving courses. 

Get Your West Virginia Driving Record

The best way to ensure your license isn’t suspended or revoked is by staying on top of your West Virginia driving record. Your record gives you a comprehensive list of all the violations and points accrued, so you’re aware of how close you are to license suspension. This might be just the motivation you need to become a safer, more responsible driver in the long run. You can order your West Virginia driving record through a number of options, with the most convenient being online.

CHARLESTON, W.Va. (WTAP) - The West Virginia Division of Motor Vehicles is now able to process some services that have been affected by a system mainframe outage. The Department of Transportation says the agency is using a workaround to process commercial driver’s licenses, driver’s licenses, instruction permits and driver’s license reinstatement transactions.

The department says DMV is continuing to work with the Office of Technology to restore all services.

Customers are encouraged to visit the DMV website for up-to-date alerts before they visit a regional office or try the online portal.

UPDATE 7/25/2022 6:52 P.M.

DMV Commissioner Everett Frazier announced an update Monday morning to the current statewide mainframe outage affecting many of DMV’s services.

“I am happy to report that customers may now take advantage of our online services portal at dmv.wv.gov to do two of our most popular and requested transactions: vehicle registration renewal and driver’s license renewal. Additionally, these two services are available at all of our kiosk locations across the state,” Frazier said. While the mainframe outage is still affecting services like title work and driver record updates, DMV is continuing to do everything possible to assist customers,” said Frazier.

The DMV says it will continue to provide updates on its website as they become available.

“Our offices are absolutely open to the public, We are answering questions, reviewing documents, and helping customers the best we can until the mainframe is repaired,” said Frazier.

UPDATE 7/20/2022 4:30 P.M.

The West Virginia Division of Motor Vehicles announced today that services remain offline due to a system-wide mainframe outage. Customers are encouraged to visit the DMV website at dmv.wv.gov to check the up-to-date alert box before they visit a regional office or try the online services portal.

The mainframe outage is projected to be resolved within the next 24 hours, enabling the DMV to resume normal business services. An update will be provided when services resume.

For additional updates and information, please visit the DMV website.

ORGINAL STORY 7/19/2022 4:30 P.M.

The West Virginia Department of Health and Human Resources (DHHR) reports that due to a statewide system outage affecting multiple state agencies and services, DHHR’s public assistance portal, WV PATH, is not fully functional at this time.

Users of the WV PATH public portal can submit applications and renewals, but such requests cannot be processed until the issue is resolved. DHHR and affected state agencies appreciate your patience during this outage as the timeline for resolution are unknown. Additional notification will be released once the services have been restored.

Please contact the office you are trying to reach directly by phone or website. You may also call DHHR’s Customer Service line at 1-877-716-1212, with any questions, but the staff may not be able to process applications or make changes to existing cases until the outage is resolved.

ORIGINAL:

The West Virginia Department of Motor Vehicles is experiencing a statewide outage of some services.

According to a release from the DMV some services are offline due to a system-wide mainframe outage.

The outage is impacting vehicle registration renewals and title work.

The agency expects the problem to be resolved at some point on Tuesday and it will resume normal business service.

The DMV says that driver services. Including license issuance, renewals and testing will continue Tuesday.

According to the release, people should check the DMV website for up-to-date information before they visit a regional office or try to use online features.

The outage is affecting many state agencies but hitting the DMV the hardest.

Copyright 2022 WTAP. All rights reserved.

How do I contact Virginia DMV by phone?

Contact.
Phone(804) 497-7100..
Mailing Address Department of Motor Vehicles. P.O. Box 27412. Richmond, VA 23269..

How do I get my MVR in WV?

You may request of copy of your own driving record with DMV Online Services in person at any branch office of the DMV, by mail,​ or email by providing the following: Completed Driving Record Request (DMV-101-PS1) form. A copy of your valid driver's license or valid state-issued photo identification.

Do you need an appointment to go to the DMV in WV?

Walk-ins are also available at all locations, however you may experience long wait times and there is no guarantee you will be seen that day. Having an appointment is the quickest and only guaranteed way to ensure you are seen.

How do you transfer a title in WV?

What Do You Need To Transfer A Car Title In WV?.
The completed signed original title..
If the car is less than 10 years old, the odometer reading must be noted and both parties must sign..
Your driver's license..
Completed Application for Certificate of Title..
Payment for title transfer fees and taxes..