Tools and resourcesInformation to help you understand and administer benefits. Show
PEAR portalTap into the Provider Engagement, Analytics & Reporting (PEAR) portal, our secure online provider gateway that allows real-time transactions between Independence Blue Cross and your office. Learn more Provider automated systemLearn how to use this speech-enabled phone service (formerly interactive voice response [IVR] system) to submit and obtain benefits information for your patients. Learn more Provider demographic changesA one-stop reference page that provides the designated methods for the submission of demographic changes. Learn more Tiered and defined network productsFind detailed, provider-specific information about products that have a tiered or defined provider network. Learn more Provider communications email sign-up formSign up to receive email notifications regarding the latest news and information of interest to the Independence Blue Cross provider community. Sign up Forms and complianceFormsAccess the most commonly used forms, such as continuity of care requests, provider changes, HIPAA authorizations, and physician referrals. Learn more Compliance trainingDownload guidelines that outline generally accepted minimum standards of care. Adherence to these standards may lead to improved patient outcomes. Learn more If you have questions about our plans or need help enrolling, Independence Blue Cross is here to help. Please select a category below to help us direct your request. General inquiriesThe Independence Blue Cross Medicare Member Help Team can be reached by mail, online, or phone. Mailing addressesFor Keystone 65 HMO or Personal Choice 65 PPO: For MedigapFreedom, MedigapSecurity, or Security 65: For Select Option PDP: Forms
Phone numbers
To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold. For more information about Medicare Advantage plans, call toll-free 1-877-393-6733 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Learn more or enrollUnderstanding Medicare is no easy task, especially when you have so many questions such as:
Independence Blue Cross is here to guide you along the way and to answer your questions. Reach out to our Medicare sales and support team, by mail, email, or phone, to learn more about the Medicare options available to you and/or your loved ones in Bucks, Chester, Delaware, Montgomery, or Philadelphia counties in Pennsylvania. Mailing addressKeystone 65 HMO, Personal Choice 65SM PPO, MedigapFreedom, and MedigapSecurity Independence Blue Cross Email formFor more information about our Medicare plans, please fill out our Online Information Request Form. Locate an informational meetingJoin Independence Blue Cross for an educational meeting to learn more about Original Medicare, our plans and your choices. A licensed agent will be present to answer your questions. Find a meetingLearn about Medicare health options from Independence Blue Cross including Keystone 65 HMO, Personal Choice 65SM PPO, and MedigapSecurity. Attend an informational meeting today! Find a meeting. A sales representative will be present with information and applications. There is no obligation to enroll. For more information or to place a reservation by phone, please call toll-free 1-877-393-6733 (711 for the speech- and hearing-impaired), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Find your local sales agentHave questions? Need assistance enrolling? Find your local Independence Blue Cross Medicare sales representative for more information on how to contact them. Visit youribxrep.com. Member benefits and claims inquiriesIndependence Blue Cross Medicare Member Help Team is here to answer your questions about individual Medicare benefits, claims status, and to provide technical support. To protect your privacy, we recommend that you send a secure email by logging in to our secure member portal, ibx.com/login. Phone numbers
However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Report health care fraudIf you suspect health care fraud, report it here. HIPAA inquiriesContact us for inquiries about HIPAA privacy, security, and transactions. Like Us on FacebookConnect with us for daily information on Medicare, senior wellness, and more. By clicking the link you will be leaving the Medicare site. Y0041_HM_108885_2023 What's the phone number for Blue Cross Blue Shield customer service?1 (888) 630-2583Blue Cross Blue Shield Association / Customer servicenull
Is Independence administrators Blue Cross Blue Shield?About Independence
As a licensee of the Blue Cross Blue Shield Association, we provide families with the security and stability that comes with a Blue Card.
How long does prior authorization take for Adderall?If your physician's office calls with all relevant medical information including member name, member ID number, diagnosis and past medication history, we may be able to provide a prior authorization decision during the call. If the request is faxed, it may take up to 24 to 72 hours for a decision.
Is Independence Blue Cross the same as Keystone?Keystone 65 Focus Rx HMO (Keystone 65 Focus) is an Independence Blue Cross (Independence) Medicare Advantage HMO benefit product.
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Independence blue cross prior authorization phone number
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