If you hear sound but don't see video, or if the video turns black or blank while watching Netflix, follow the steps for your device to fix the problem. Show
If you don't hear sound or see video, go to Black screen with no sound. Smart TVsSmart TVWhen do you get a black or blank screen with sound? When you open the Netflix appRestart your device
When you try to play a TV show or movieRestart your device
Contact your device manufacturerYour TV's picture settings may be causing the black screen. For help adjusting these settings, contact your device manufacturer. At any other timeMobile phones and tabletsAndroid phone or tabletWhen do you get a black or blank screen with sound?
When you try to play a TV show or movieCheck if other TV shows or movies workIf you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback. Turn your device off, then on
Update your Android
Contact the device manufacturerTo fix this issue, you'll need to contact the device manufacturer and ask them for help: These steps will erase data or settings saved on the device.
If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix. When connecting your Android device to a TVApps or features that mirror your device's screen to a TV might not be supported by Netflix. To use your Android device to watch Netflix on a TV, use a supported connection. At any other timeiPhone, iPad, or iPod touchWhen do you get a black or blank screen with sound? When you try to play a TV show or movieRestart your iPhone, iPad, or iPod touch
When connecting your iPhone, iPad, or iPod touch to a TVQuit and reopen the app
The steps to quit an app might be different for your device. To get steps for your device, go to the Apple Support site. Restart your iPhone, iPad, or iPod touch
Turn off Airplay or Screen MirroringAirplay and Screen Mirroring are no longer supported by Netflix. To use your iPhone, iPad, or iPod touch to watch Netflix on a TV, use a supported connection. Check your video cable or adapterYour video cable or adapter might not be supported by Netflix. For a list of supported models, go to the Apple Support site. When connecting your iPad to a Mac computerScreen Mirroring and Sidecar are no longer supported by Netflix and need to be turned off while Netflix is playing. For help turning off these features, contact Apple Support. At any other timeComputersGoogle Chromebook or ChromeboxWhen do you get a black or blank screen with sound? When you try to play a TV show or movieOn Google ChromeUpdate Google Chrome
On the Netflix appTroubleshoot your hardware connection
At any other timeMac computerWhen do you get a black or blank screen with sound? When you try to play a TV show or movieWhen connecting your Mac to an iPadScreen Mirroring and Sidecar are no longer supported by Netflix and need to be turned off while Netflix is playing. For help turning off these features, contact Apple Support. When connecting your Mac to a TVAirplay and Screen Mirroring are no longer supported by Netflix. To use your Mac to watch Netflix on a TV, use a supported connection.
At any other timeWindows computerWhen do you get a black or blank screen with sound? When you try to play a TV show or movie
Update Google Chrome
If you are not using the Chrome browser, continue troubleshooting below. Make sure your video drivers are up to dateYou may need to update your computer's video driver, or install a video driver supported by Windows 10. Netflix Customer Service can't help with these steps. If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help.
At any other timeGame consolesPlayStation 3When do you get a black or blank screen with sound?
When you try to play a TV show or movieTroubleshoot your hardware connection There might be an issue with the connection between your device and the TV. To fix the problem:
At any other timePlayStation 4When do you get a black or blank screen with sound? When you open the Netflix appAre you using PlayStation VR?If you are using a first-generation Playstation VR (CUH-ZVR1) on a PlayStation 4 Pro, your problem may be caused by an HDR setting. To change the setting, follow the steps below. Turn off HDR
If this fixed your issue but you still want to stream Netflix in HDR, disconnect your PSVR unit and watch Netflix directly from your PlayStation 4 Pro. If this didn't fix your problem, or you aren't using a first-generation PlayStation VR on a PlayStation 4 Pro, continue troubleshooting below. What should I do next?If you are not using a first generation PlayStation VR or a PlayStation 4 Pro, or if the steps above did not resolve your issue, please contact customer service to help us investigate this error. When you try to play a TV show or movieTroubleshoot your hardware connection There might be an issue with the connection between your device and the TV. To fix the problem:
At any other timeXbox 360When do you get a black or blank screen with sound? When you try to play a TV show or movieTroubleshoot your hardware connection There might be an issue with the connection between your device and the TV. To fix the problem:
At any other timeXbox OneWhen do you get a black or blank screen with sound? When you try to play a TV show or movieTroubleshoot your hardware connectionThere might be an issue with the connection between your device and the TV. To fix the problem:
Restart your device
At any other timeAll other game consolesSet-top boxes and streaming media playersAmazon Fire TV/StickWhen do you get a black or blank screen with sound? When you try to play a TV show or movieRestart your device
Troubleshoot your hardware connectionThere might be an issue with the connection between your device and the TV. To fix the problem:
At any other timeApple TV 4 or Apple TV 4KWhen do you get a black or blank screen with sound? When you try to play a TV show or movieRestart your device
Troubleshoot your hardware connectionThere might be an issue with the connection between your device and the TV. To fix the problem:
At any other timeChromecastWhen do you get a black or blank screen with sound? When you try to play a TV show or movieIf you're casting to your Chromecast using an Android phone or tablet: Disconnect Google Home screen mirroringYou may be using Google Home screen mirroring to watch Netflix from your phone. Use the steps below to turn off screen mirroring and cast directly from the Netflix app.
If you're not using screen mirroring or these steps didn't fix the problem, continue below. What to do nextIf you're casting to your Chromecast using an iPad, iPhone, or iPod touch: What to do nextAt any other timeRokuWhen do you get a black or blank screen with sound? When you try to play a TV show or movieRestart your device
At any other timeRoku Streaming StickWhen do you get a black or blank screen with sound? When you try to play a TV show or movieRestart your device
At any other timeAll other set-top boxes and streaming media playersWhen do you get a black or blank screen with sound? When you open the Netflix appRestart your device
When you try to play a TV show or movieTroubleshoot your hardware connection There might be an issue with the connection between your device and the TV. To fix the problem:
At any other timeBlu-ray playersBlu-ray playerWhen do you get a black or blank screen with sound? When you try to play a TV show or movieTroubleshoot your hardware connection There might be an issue with the connection between your device and the TV. To fix the problem:
At any other timeAll other devicesAll other devicesRelated Articles
Why is there no video in screen mirroring?Make sure that your AirPlay-compatible devices are turned on and near each other. Check that the devices are updated to the latest software and are on the same Wi-Fi network. Restart the devices that you want to use with AirPlay or screen mirroring.
How do I fix screen mirroring without video?The reason why your TV doesn't mirror your phone can be because your phone may need permission from the TV to mirror. All you can do is, restart your phone and your TV and try connecting again. This is one easy fix to screen mirroring not working.
Why does my AirPlay have sound but no picture?Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV). Restart the Apple TV (Settings > General > Restart). Restart the Apple TV by removing ALL the cables for 30 seconds. Restart your mobile device or computer.
Why do I only get audio on AirPlay?Check your devices have all the latest software updates. Both devices should be connected to the same network. Start your internet router and apple devices again. Check AirPlay is not restricted by content and privacy restrictions or firewalls.
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