Q1. I received my notice to do my Redetermination, and it won’t allow me to complete the form online. What can I do?? Show
Q2. I received an appointment letter for my Redetermination interview and no one called. What do I do? The caseworkers do their best to call at your scheduled times; however, they may be behind schedule if another interview ran longer than expected. Please do the following:
Q3. I can’t get my cases to link on my CAFÉ Portal. What do I do? Call 1-888-524-3578 to see if your case is currently open. If your case is closed, you will not be able to link your CAFÉ account to any case you have had. If your case is active and still not linking, please do the following:
Q4. I no longer have access to my email address that I used to create my CAFÉ account. What do I do if I need to reset my password? DCFS Customer Service Team can assist you in your password reset. Please email with the following information:
* For SNAP clients, your case number is your CID, which is located on your EBT card. It is the small number listed underneath your 16-digit card number. For Child Support clients, your case number is your LASES#. This can be located on most documents the Department has sent to you. Q5. I’m trying to finish an application and need a PIN. What is this? Your PIN is located under the tab, Manage My Account. It is the number that was created when you created your CAFÉ Account. Q6. I have an interview tomorrow, and the number you have on file is incorrect. What do I do? If you have completed your application, your worker will call the number that is on your application. If you have not completed your Redetermination application, an application must be turned in at least 24 hours before your interview time. Q7. I have lost my EBT Card. What do I do? Call 1-888-997-1117 to request a new card. Q8. I need to reset my EBT PIN. What do I do? Call 1-888-997-1117. Q9. How do I upload documents to my case? To upload documents, please follow these steps: If you are in the process of submitting an application:
If you have an existing opened case:
Please note: You will need to scan and save the documents to your computer to upload in the CAFE Portal. You may have to download the software named “WebTwain” to allow you to upload documents. This software is not compatible with Apple computers. Q10. I need emergency food stamps. What do I do? Please create a CAFÉ profile, if you have not done so, and submit an application online at www.dcfs.la.gov/cafe . All applications received are reviewed for expedited (emergency) services. Q11. I want a fair hearing. What do I do? You may request a SNAP fair hearing by phone or in writing to your caseworker.
Please include your Name and Case/CAFÉ number (or SSN if case number is unknown) on your document. Q12. I missed my Redetermination interview because I didn’t get my notice in time. What do I do? Please call 1-888-524-3578 and select 1-3-1-5-1 to request a new interview date and time. Make sure you have completed your Redetermination. (See also Question 2.) Q13. I want to change my caseworker. What do I do? Caseworkers are not re-assigned upon request. However, if you have a concern, please email mailto: for assistance. Q14. How do I create a CAFÉ account? Visit our website at www.dcfs.la.gov/CAFE .
Q15. Why isn’t my CAFÉ account working? Please make sure that you are using a desktop computer or that your mobile device is set to desktop mode. Not all mobile devices are compatible with the website. Q16. How do I reset my password for my CAFÉ Portal? Go to www.dcfs.la.gov/cafe and underneath the log-in boxes, you will see the following:
Q17. I submitted my documents. How do I know if they were received? Caseworkers are allowed up to 30 days to process your application. If you have not received notice after the 30 days, you will need to call 888-524-3578, select 1-3-1-5-1, and ask your caseworker to contact you. Q18. How can I close my SNAP/FITAP/KCSP case? Report the change of circumstances by:
Q19. If I’m pregnant and I’m under the age of 22 and live with my parents, can I get SNAP benefits? If you are under 22 and live with your parent(s), please note, parent(s) must be included in your SNAP application. Q20. If I’m pregnant, will my benefits increase? No. After the birth of the child, you may report your child as an additional member of the household. Q21. I am on a special diet and cannot eat what everyone else is eating. Can I get additional benefits? Benefits are based on income and expenses and cannot be increased because of special diet, but SNAP benefits may be used to purchase these types of foods. Q22. I am currently attending college. Can I receive SNAP benefits? In order to be eligible for SNAP benefits as a student attending college, you must:
Q23. How do I pre-register for DSNAP? Visit www.dcfs.louisiana.gov/preregister or call 1-888-524-3578 for more information. Q24. What happens if there is a declared disaster and I have already pre-registered for DSNAP? Please check the DCFS Website for the most current information regarding DSNAP, DSNAP sites and what areas are eligible for DSNAP services. Other resources for information are the DCFS Facebook Page and local media. Q25. Do I have to pre-register for DSNAP every year or for every declared disaster? No, pre-registration is a one-time event. You can log into your DSNAP account to update any information. Q26. I lost power. Do I automatically get DSNAP benefits? Anytime a household loses food purchased with SNAP benefits that were destroyed due to a household misfortune, the household may get SNAP benefits replaced, as long as it is reported within ten (10) days and you sign the affidavit at the local office within ten (10) days of reporting the loss. If the misfortune is due to a power outage, the outage must have been for more than 24 hours. Q27. I currently receive SNAP benefits. Do I need to pre-register for DSNAP? No, if you currently receive SNAP benefits, please do not pre-register for DSNAP. In a declared disaster event, if SNAP recipients are eligible for additional benefits, the additional benefits may be added automatically to the regular monthly benefit amount or a separate process will be implemented. During a declared disaster, you can find the most up-to-date information about disaster food assistance on the DCFS website. Q28. Since I do not need to pre-register, and I currently receive SNAP benefits, what happens during a declared disaster? Please check our website, Facebook page, Twitter page, etc. for additional information during a declared disaster. Q29. During a declared disaster, do I have to live in the disaster area to receive DSNAP benefits? Yes, your primary residence must be in the declared disaster area to apply for DSNAP benefits. Q30. I lost my DSNAP card. What do I do? Go to your local DCFS Economic Stability Office. Q31. How long are my DSNAP benefits active on my card? DSNAP benefits will be available on your card for 1 year (365 days) after the date they were loaded onto the card. Q32. How do I get a DSNAP card? You will be issued a DSNAP card at a DSNAP site once you are approved. Q33. How do I update information on my Pre-registration for DSNAP? Log into your DSNAP account and update your information. Q34. How do I preregister for DSNAP? Visit www.dcfs.louisiana.gov/preregister or call 1-888-524-3578 for more information on DSNAP. How do I reschedule my phone interview for food stamps in Texas?How do I change my interview time? Call 2-1-1 or 1-877-541-7905.
What happens if you miss your food stamp interview in Texas?If you miss the scheduled interview, DTA is required to send you a written notice called a “Notice of Missed Interview” (a “NOMI”). The DTA notice must say that you have the right to another interview.
Can I call SNAP for an interview Texas?The food stamps phone interview number in Texas is 737.867. 7700. The interview line for food stamps in Texas is the number you should look for when expecting a call from Texas Health and Human Services for a SNAP phone interview.
How long does it take to get food stamps after the interview in Texas?In the U.S. the SNAP office has to make a decision on a person's application within 30 days of the date of submission. The benefits are then usually issued from the original date of the application. Applicants are given 10 days after the interview to provide more documents.
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