National Customer Service Center (NCSC): 1-800-375-52831-800-767-1833 (TDD for the hearing impaired) Show
Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Citizenship and Immigration Services (USCIS). If you are outside the United States, contact your local embassy or consulate. See link to the right for US Department of State.
InfoPass - Make an AppointmentTo schedule an appointment at a Field Office to speak with an Immigration Information Officer to have your questions answered, see the "INFOPASS - Make an Appointment" link in the Customer Tools box to the right. My Case StatusTo find out the status of your case or to sign up to receive automatic case status updates, see the "My Case Status" link in the Customer Tools section to the right. Call the National Customer Service Center toll-free number if:
USCIS Service CentersIf you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:
If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at . See the Customer Tools box to the left for additional resources available online. Forms
USCIS ELISIf you have a technical issue or request, please call the USCIS National Customer Service Center at 1-800-375-5283 or 1-800-767-1833 (TDD for the hearing impaired). If you have a suggestion to improve USCIS ELIS, please email your feedback to . Please do not send specific case or account related questions. Military Help Line: 1-877-CIS-4MIL (1-877-247-4645)Members of the military and their families may call to receive assistance with immigration-related questions. Offices Outside of the U.S.USCIS international field offices are located at 28 U.S. Embassies and Consulates in 25 countries and cover a global jurisdiction. The global jurisdiction is divided into three Districts: Bangkok, Mexico, and Rome. You can find information on all district and field offices at http://www.uscis.gov/international. Customers in Canada: The Mexico City Field Office has jurisdiction over immigration matters in Canada (except form I-601 waivers). Canadian customers may inquire about general immigration information at . External StakeholdersThe Public Engagement Program engages external stakeholder groups to build collaborative relationships so that customers can be better informed, and so that issues and/or concerns can be raised and addressed. If you would like to contact the HQ Public Engagement program or a Community Relations Officer in your area, please use the following email addresses:
See also the Contact a Community Relations Officer page. For more information on Public Engagement, see the link to the right. MediaTo speak with a USCIS spokesperson regarding a media inquiry, please see our state-specific media contacts Web page. (Please note these numbers are for members of the press only. If you have an inquiry about your case or an immigration benefit, please contact the USCIS National Customer Service Center at 1-800-375-5283). USCIS Office of Legislative AffairsThe OLA team serves as principal point of coordination to Congress regarding USCIS operations and policies. Members of Congress and their staff may visit www.uscis.gov/congressionalresources to learn more about the OLA program and resources available to Congress. EmployersIf you would like more information or have questions about E-Verify or Form I-9, please call E-Verify Customer Support at 1-888-464-4218 or send an email to: . Immigrant Investor Regional Centers (Employment-Based Immigration: Fifth Preference EB-5)Use for inquiries specific to the Immigrant Investor Regional Centers program. See the "EB-5 Inquiries" link to the right for details on the types of questions to send to this email box. AdoptionsFor questions about adoptions from Hague Convention countries, please call 1-877-424-8374 or send an e-mail to . For questions about non-Hague adoption cases, please e-mail: . USCIS Ombudsman LiaisonThe USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service. To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at . Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them. Genealogy RequestsQuestions about the USCIS Genealogy program may be sent to . For more information on the USCIS Genealogy program or to make a request online, see the "Make a Genealogy Request" link to the right. USCIS Historical Reference LibraryThe USCIS Historical Reference Library is located at: 111 Massachusetts Avenue NW The Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email . Freedom of InformationUSCIS Freedom of Information Act (FOIA) and Privacy Act (PA) Contact: U.S. Citizenship and Immigration Services Report USCIS Employee MisconductAnyone with knowledge or suspicion of criminal violations, misconduct, wasteful activities or allegations of civil rights or civil liberties abuse by a USCIS employee should report specific information such as date, time and location of the incident, the specific nature of the alleged misconduct, and the name(s) of employee(s) involved, to the DHS Office of the Inspector General (OIG) by any of the following ways:
Or by mail at the following address (please use ONLY for DHS OIG correspondence): Department of Homeland Security See "Report USCIS Employee Misconduct" link to the left. Website FeedbackIf you would like to provide feedback on this USCIS.gov website, you may email us at . Para espaƱol Do not send information about specific cases to this address. We only accept website-related comments. Although we will read every email message within two business days, due to the number of messages, we may not respond to each message we receive. Requesting Accommodations for DisabilitiesUSCIS is committed to providing customers with disabilities the same access to our programs, activities and facilities as customers without disabilities by providing reasonable accommodations to customers with disabilities. Mailing Address Format for USCIS National Capitol Region OfficesFor mailing addresses of USCIS Headquarters offices, the Washington District Office and Arlington Asylum Office see the link to the right. USCIS Warns of Imposter WebsitesOnly websites ending with the ".gov" suffix are official government websites. The web address of the official USCIS website is www.uscis.gov. |