Texas health and human services customer service phone number

HHS Headquarters Mailing Address and Telephone Number

The U.S. Department of Health & Human Services
Hubert H. Humphrey Building

200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free Call Center: 1-877-696-6775

Visiting the SW Complex

Note: Please be aware that mail sent to our Washington D.C. area offices takes an additional 3-4 days to process due to security precautions.

Also see:

  • Medicare.gov or Call 1-800-MEDICARE (for people with Medicare)
  • Find the information most frequently requested under the Freedom of Information Act
  • HHS Frequently Asked Questions(FAQs)
  • How to Invite the Secretary to an Event

Department-wide Contact Lists

HHS Leadership

HHS Public Affairs Contacts

HHS Freedom of Information Act Contacts

HHS Grant Officials

HHS Small Business Staff and Specialists

HHS Chief Financial Officers and Services Contacts

HHS Heads of Contracting Activity and Key Managers

State & Local Agency Contacts

Child Care and Development Fund State and Territory Contacts

Child Welfare and Tribal Child Support Agency Contacts

Eldercare Locator

Energy Assistance/Low Income Home Energy Assistance Program (LIHEAP)

Head Start Center locator

Health Insurance (HealthCare.gov)

HHS Office for Civil Rights Headquarters and Regional Addresses

Public Health Departments (States and Territories)

Refugee Resources

  • Individuals & families, including self-employed
  • Employers, employees with SHOP offers, SHOP agents & brokers

Individuals & families, including self-employed

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1-800-318-2596 (TTY: 1-855-889-4325)

Available 24 hours a day, 7 days a week (except holidays)

Mailing Address

Health Insurance Marketplace
Attn: Coverage Processing
465 Industrial Blvd
London, KY 40750-0001

DO NOT SEND the following kinds of documents in the mail:

  • Original documents of any type
  • Information about changes to your address, income, or household size, unless the Marketplace has asked for it

If you have any questions about which documents to send, contact the Marketplace Call Center.

Health Insurance Marketplace
Attn: Supporting Documentation
465 Industrial Blvd
London, KY 40750-0001

DO NOT SEND the following kinds of documents in the mail:

  • Original documents of any type
  • Information about changes to your address, income, or household size, unless the Marketplace has asked for it

If you have any questions about which documents to send, contact the Marketplace Call Center.

Health Insurance Marketplace
Attn: Appeals
465 Industrial Blvd
London, KY 40750-0061

FAX: 1-877-369-0130

DO NOT SEND the following kinds of documents in the mail:

  • Original documents of any type
  • Information about changes to your address, income, or household size, unless the Marketplace has asked for it

If you have any questions about which documents to send, contact the Marketplace Call Center.

Health Insurance Marketplace
Attn: Exemption Processing
465 Industrial Blvd
London, KY 40741

DO NOT SEND the following kinds of documents in the mail:

  • Original documents of any type
  • Information about changes to your address, income, or household size, unless the Marketplace has asked for it

If you have any questions about which documents to send, contact the Marketplace Call Center.

Employers, employees with SHOP offers, SHOP agents & brokers

Employers, employees with SHOP offers, SHOP agents & brokers

Contact your insurance company or agent or broker

For questions about SHOP coverage, enrollment, or renewal, please contact your insurance company or a SHOP-registered agent or broker.

1-800-706-7893 (TTY: 1-888-201-6445)

Contact the SHOP Call Center at 1-800-706-7893 (TTY: 1-888-201-6445). The SHOP Call Center provides support to small employers and their employees looking for SHOP coverage.

Email / FAX

Sorry, we can’t accept direct questions or documents by email or fax.

Individuals & families, including self-employed

Find Help

A search term is required to find resources for food, health, housing, and more

Not seeing what you are looking for? Try our Guided Search or search here by agency name.

 

Needs: This column refers to what you’re looking for, like Rent Payment Assistance or Food Pantries. It can also describe groups of people services are for, like Older Adults or, if you’re looking for health-related help, a “need” can be the specific illness, like Heart Disease.


Programs: The names of the programs that various organizations offer. You can also search for the name of the organization if you don’t know the program

What is the number to Texas health and Human Services Commission?

It became the 28th state of the union in 1845.

How do I speak to someone at 211 in Texas?

No matter where you live in Texas, you can dial 2-1-1, or (877) 541-7905, and find information about resources in your local community.

How do I speak to a Texas Medicaid representative?

Call toll-free at 800-252-8263, 2-1-1 or 877-541-7905..
Choose English or Spanish..
Choose option 2. The person you speak with can help you find out if you have Medicaid or not..

How do I contact Texas Medicaid by phone?

If you don't have a health plan and need help, call the Medicaid Helpline 800-335-8957.