Policy id number on insurance card blue cross blue shield

Your member ID card – like the example shown here – identifies you as a CareFirst member and shows important information about you and your covered benefits. Each family member on your plan should have a card with their name on it. Make sure to always present your ID card when receiving services. If you don’t have your physical card, you can view it on your smartphone through My Account.

Table of Contents Show

The key to using your benefits
fepblue App
Physical Card
MyBlue® account
Access your card anytime, anywhere on our app
Important coverage information
Helpful contact numbers
Keep your information safe and secure
How do I find my policy ID?
Is ID the same as policy number?
What is an insurance policy ID?
What is group ID on insurance card?

This graphic shows the most requested information when you receive care. In addition, you will find important phone numbers on the back.

1 & 2	Member ID & Group Number - these are the numbers providers need to verify your coverage
3	Codes pharmacies use to route claims for payment
4	Open access - no referrals are needed
5	Plan and PCP name - your plan and primary care provider's name
6	Abbreviations - correspond to your plan's copays: P=primary care provider; S=specialist; CC=convenience care; UC=urgent care; ER=emergency room; D=deductible; RX=drug; AV=adult vision

The key to using your benefits

Your member ID card is your key to using your medical plan benefits. It has important information related to your coverage, including out-of-pocket costs and helpful contact numbers. You should take it with you to all of your appointments along with any other health insurance cards you may have, such as a Medicare card.

fepblue App

You can easily view and securely share your card on the go using our free fepblue app.

Physical Card

We only send member ID cards in the contract holder's name. If you’re on a Self Only contract, you’ll receive one card. Self + One and Self & Family contract holders will receive two ID cards.

MyBlue® account

You can view your card online using your MyBlue account. You can also order additional cards and view a PDF of your temporary card if you’ve misplaced it.

Access your card anytime, anywhere on our app

The easiest way to use your member ID card is with the fepblue app. You can quickly view your coverage information and important contact numbers 24/7. You can also securely share it with your Preferred providers with just a tap. Plus, iOS users can save it to your Wallet for added convenience.

Want additional cards for all the members on your contract? With the fepblue app, everyone can have a digital version of their member ID card right at their fingertips.

Get the app

Important coverage information

Your member ID card contains information related to your specific coverage, including:

Your member ID number
What plan you’re enrolled in: FEP Blue Focus, Basic Option or Standard Option
The effective date of coverage
Information to use your medical and pharmacy benefits
Your deductible and out-of-pocket maximum

Helpful contact numbers

Your member ID card features phone numbers you can call to get answers to your questions about our programs, benefits and tools, including:

Important customer service numbers, such as precertification, retail pharmacy and overseas assistance
Our 24/7 Nurse Line when you need general health advice

These numbers are also available here on our site.

Keep your information safe and secure

We’re committed to protecting our members, healthcare providers and federal benefits against healthcare fraud. But we can’t stop healthcare fraud alone. Here’s how you can protect your information:

Think of your member ID card as being as valuable as your debit or credit card. Keep your physical card in a safe place.
Never share your member ID card with anyone except your healthcare providers or pharmacy. If anyone else requests your personal information, do not share it.
If you think your card was stolen, you should contact your local Plan and request a new contract ID when you request a new card to prevent unauthorized use.

If you suspect fraud, call the FEP Fraud Hotline at 1-800-337-8440.

Your member ID number identifies you as a covered member of Blue Cross and Blue Shield of New Mexico. It’s very important because it is how you access your benefits when you need care, much like a credit card lets you use your credit account to make purchases. Your member ID number connects you to your information in our systems, and is what providers use to make sure you are covered for a treatment or medicine when you seek care.

Where can you find your member ID number?
You can find your member ID number on your member ID card, which you should get in the mail soon after you sign up for one of our plans. If you are a current member and your plan doesn’t change, you may not get a new card. The card you have will still work.

If you are in a plan through your job or another group, it will also be listed on your card.

The sample card below shows where you might find your member ID number and your group number. Keep in mind that this is only a sample card, and your card may look different.

Your member ID number will also be listed on your welcome letter. If you haven’t received your ID card yet, you can use the ID number and group number from your welcome letter to log into Blue Access for MembersSM (BAMSM) to access your digital ID card or print a temporary ID card.

How will you use your member ID number?
It’s important to take your member ID card with you when you seek care, so that your doctor has your insurance information. Without it, you may be billed wrongly for treatment or services. Your member ID card is also needed at the pharmacy to make sure your prescription is covered by your plan.

You will also need to know your ID number when you call Customer Service or pay your bill.

Your ID number is also the key that gets you into Blue Access for Members, your online resource for managing your health care coverage. There you can:

Check claims status and review Explanation of Benefits statements
Find a doctor, hospital, dentist or vision provider using Provider Finder®
Find a pharmacy and see a list of the drugs covered by your plan
Learn health facts about illnesses and diseases

If you are already a member and haven’t signed up for Blue Access for Members, sign up today.

Will your ID number ever change?
In some cases your ID number may change, such as if you switch health insurance plans during open enrollment. Your number should stay the same if your plan doesn’t change. If you are unsure of whether your ID number has changed, call Customer Service at the number listed on your ID card

Originally published 8/21//2015; Revised 2018, 2019, 2020, 2022

Using Health Insurance
Blue Access for Members
Doctor Patient Relationship
BAM
Customer Service
Provider Finder
ID card
Pay Premium Bills

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How do I find my policy ID?

Your policy number typically lives at the top of your ID card or insurance document. It's unique to you and it proves that you have coverage. Police officers and insurance agents use this card to verify your coverage. You might need to find this quickly if you get pulled over or find yourself in an accident.

Is ID the same as policy number?

Your insurance I.D. number (or policy number) on the insurance card indicates the coverage your plan provides. If you're the policyholder, the last two digits in your number might be 00, while dependents might have numbers ending in 01, 02, etc.

What is an insurance policy ID?

Member ID/Policy Number Each person covered by a health insurance plan has a unique ID number that allows healthcare providers and their staff to verify coverage and arrange payment for services. It's also the number health insurers use to look up specific members and answer questions about claims and benefits.

What is group ID on insurance card?

Member ID Number: identifies you, the insured. Group number: Identifies your employer plan. Each employer choses a package for their employees based on price, or types of coverage.