My two factor authentication is not working instagram

Download Article

Whether you’ve forgotten your Instagram password or you’re trying to log in on a new device using two-factor authentication (2FA), you may need to use a recovery code to get back into your account. However, there are times when using one of these codes just isn’t an option—for instance, if you no longer have access to the phone number where the code would be sent. In this article, we’ll talk you through the best ways to get around having to use a recovery code when logging into Instagram.

1. 

   1

   Open the Instagram app on your phone or tablet. Password recovery usually works by sending a recovery code to the phone number associated with your Instagram account. However, if you can’t access that number anymore, there are other options. Start by opening Instagram. If you’re logged out of all your accounts or using the app for the first time on your device, you should see a Log In screen.[1]

   • If you’re already logged into another account, log out by going to your profile, hitting the ☰ button in the top right side of the screen, then selecting Settings. Scroll down Logins and select Log out [your username].
   • You can also remain logged into your current account and select Add Account under Logins to log into another one at the same time.

2. 

   2

   Enter the name of the account you’d like to log into. Type your username into the top text field. You can also enter the email address or phone number associated with your account.[2]

   Advertisement

3. 

   3

   Select Forgot password?. This text should appear underneath the Password textbox.[3]

4. 

   4

   Enter the last email address or phone number you used to log in. A new screen will open where you can enter the email address or phone number associated with your Instagram account. Type in the last email or number you remember, even if you don’t have access to it anymore.[4]

5. 

   5

   Tap Need more help?. Instead of selecting the Next button, which will send a recovery code to your phone number, tap the Need more help? button at the bottom of the screen. This will open a page giving you alternative account recovery options.[5]

6. 

   6

   Choose your preferred method for recovering your account. For example, from this page, you can request to have a password reset email sent to one of the email addresses associated with your Instagram account. Another alternative is to send a request to your friends on Instagram asking them to verify your identity so you can recover your account information.

7. 

   7

   Select Try another way to submit a help request. If none of the recovery methods on the Need more help? page work for you, go to the bottom of the page and tap Try another way. This will open up a help request form. Follow the prompts to explain why you are submitting your request (for example, your account has been hacked or you are unable to access your phone number or email address) and provide any requested information.

   • To verify your identity, you may need to provide a copy of a photo ID, a photo of yourself, or a video selfie.[6]

Advertisement

1. 

   1

   Tap your profile picture to go to your profile. When you have two-factor authentication (2FA) set up, you may be required to enter a recovery code every time you log in on a new device. To turn off this extra security measure, first go to your Instagram profile on a device where you’re already logged in. Tap your profile picture or icon in the lower right corner of the screen.[7]

   • These codes may be sent to the phone number associated with your account or via a third-party security app, if you’ve connected one with your Instagram account.

2. 

   2

   Open the ☰ menu. Tap the ☰ button in the top right corner of the screen to open a drop-down menu.[8]

3. 

   3

   Tap

   
   Settings. In the dropdown menu, select Settings, which you will find at the top of the list. This will open a new Settings menu.[9]

4. 

   4

   Select Security. This option is located about halfway down the Settings menu. Tap it to open a Security menu.[10]

5. 

   5

   Tap Two-factor authentication. Look for this option in the Login Security section.[11]

6. 

   6

   Toggle off any active two-factor authentication settings. If you’ve already set up a two-factor authentication method, you should be taken straight to a Two-Factor Authentication Is On page. Select any active methods and turn them off using the

   

   toggle button.

   • For example, if you’re using the Text Message option, tap Text Message in the list. In the next screen, you’ll be given the option to either turn it off or change the phone number you use for authentication.

7. 

   7

   Set your device as “trusted” to keep using 2FA. If you prefer having the extra security of two-factor authentication, but you don’t want to keep entering a security code every time you log in, you can set your device as trusted. To do this, log in with two-factor authentication on your device, then tap Trust this device.[12]

   • Next time you log in on that device, Instagram should remember it, and you won’t have to use a verification code.
   • To keep your account secure, don’t use this option for public or shared devices.

Advertisement

1. 

   1

   Log in to Instagram on your phone or tablet. If you’re concerned that you’ll have a hard time getting a recovery code in the future due to connection problems, you can get a list of backup codes to use in a pinch. Each of these codes can only be used once, but you can always generate more at a later date. Start by logging into your account on the Instagram app.[13]

2. 

   2

   Open your profile. Tap the circular profile icon in the lower right corner of your screen. This will open up your account profile.[14]

3. 

   3

   Tap the ☰ menu button. This button is located in the upper right corner of the profile screen. Tap it to open a drop-down menu.[15]

4. 

   4

   Select

   
   Settings. This option is at the top of the drop-down menu. Tap it to open the Settings menu.[16]

5. 

   5

   Tap Security. Locate Security about halfway down the Settings menu and tap it to open a new menu screen.[17]

6. 

   6

   Open Two-factor authentication. Under Login Security, tap Two-factor authentication. If you already have two-factor authentication set up, you’ll see a screen showing which options are activated.[18]

   • If you haven’t set up 2FA yet, you’ll see a screen with a Get Started button at the bottom. Tap the button and select your preferred method from the list.

7. 

   7

   Tap Additional Methods. This option is at the bottom of the list of two-factor authentication methods. Tap on it to open another menu screen.[19]

8. 

   8

   Choose Backup codes. This is the second option in the Additional methods menu.[20]

9. 

   9

   Copy down the list of backup codes. The next screen will display 5 backup verification codes. If you’re unable to get a verification code text because you don’t have access to your phone, you can use any of these codes one time to log in.[21]

   • Take a screenshot of the codes, copy and paste them into a note or document, or write them down on paper and keep them in a safe place.
   • To generate more codes once you’ve used up the original set, tap Get New Codes at the bottom of the screen.

Advertisement

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement

About This Article

Thanks to all authors for creating a page that has been read 172,925 times.

Is this article up to date?

Why is my authentication code not working for Instagram?

What do you do when two

How do I recover my Instagram account with two

Why am I not getting my 6 digit code from Instagram?