My calls are being forwarded to someone else iphone

How to Turn off Call Forwarding

Stop call forwarding on your landline, Android, or iPhone

Updated on December 11, 2020

What to Know

  • Landlines: Dial *73. If you have T-Mobile or AT&T, dial #21# instead.
  • iPhone: Go to Settings > Phone > Call Forwarding and toggle off call forwarding.
  • Android: Launch the Phone app and tap Menu > Settings > Calls > Call Forwarding. Turn off any option you don't want.

This article explains how to disable call forwarding on landlines, iPhones, and Android phones.

How to Stop Call Forwarding From Your Landline

To disable call forwarding on traditional landlines:

  1. Pick up your phone and dial *73.

    If your carrier is T-Mobile or AT&T, dial #21# instead.

  2. Wait for a beep or tone indicating that call forwarding has been disabled.

You can follow the same steps above to set up call forwarding if your carrier is either Verizon or Sprint.

How to Turn off Call Forwarding on Android

First, check to see if call forwarding is enabled:

Not all phone carriers support call forwarding.

  1. Launch the Phone application.

  2. Tap the Menu icon on the top right corner.

  3. Tap Settings.

    Older Android smartphones might say Call Settings instead of just Settings.

  4. Tap Calls.

  5. Tap Call Forwarding.

  6. If any of the options below are enabled, tap the enabled option and select Turn Off.

    • Always forward
    • Forward when busy
    • Forward when unanswered
    • Forward when unreached

How to Turn off Call Forwarding on iPhone

To disable call forwarding on iOS devices:

  1. Launch the Settings app.

  2. Tap Phone.

  3. Tap Call Forwarding.

  4. Tap the Call Forwarding toggle switch to turn it to the off position.

FAQ

  • How do I turn off call forwarding on Verizon?

    From a mobile device, dial *73. Alternatively, go to a web browser and sign in to My Verizon > Account > My devices > Device overview. Under your device, select Manage device, then scroll to the Call forwarding section and select Manage. Go to the Select Mobile Number dropdown list, choose your number, and select Cancel Call Forwarding.

  • How do I set up call forwarding on Google Voice?

    Tap Settings (gear icon) > Account >go to the Linked numbers section and select New linked number. Next, enter your phone number and follow the prompts for verification. To verify with a landline, select Verify by phone > Call.

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Troubleshooting: My calls go directly to my voice mail, or to another extension; my phone never rings even once.


User Experience

My calls go directly to my voice mail, or to another extension; my phone never rings even once. What's wrong?

How to Solve this Problem

Check to be sure that Send All Calls or Call Forwarding is not active. You may need to clear both these features.

To clear Send All Calls:

  • Get dial tone. 
  • Press #6 (to cancel Send All Calls). 

To clear Call Forwarding:

  • Get dial tone again. 
  • Press #9 (to cancel Call Forwarding).

You should hear a confirmation tone. These steps will cancel any send all calls or call forwarding that may have been activated.

Call forwarding can be a useful tool for businesses and professionals that want to redirect phone calls in and around the office. But there may be many reasons why you want to turn it off, such as if you have returned to the office while on break.

This simple guide will show you how to turn off both conditional and unconditional call forwarding, whether you are using an iPhone or Android device.

Conditional vs Unconditional Call Forwarding

If you are unsure whether you want to turn off both types of call forwarding, or just one, consider the following:

Conditional call forwarding could be described as ‘missed call forwarding’. This occurs in 3 ways:

1. “Busy” – When the receiver hangs up on an incoming call
2. “Unanswered” – The receiver does not respond and the incoming phone call rings out until it sends to voicemail
3. “Unavailable” – When the receiver’s phone out of service, in airplane mode, or turned off

Unconditional forwarding is when incoming calls are automatically and immediately forwarded to a different number.

To learn more about what conditional call forwarding is, watch this quick video.

And if you want to be able to customise your call forwarding settings, play clips for your callers, and check you voicemail like they are emails, then you could consider using a visual voicemail app, or for businesses, a smart calling platform.

For iPhone

Unconditional

1. Open the Settings App

My calls are being forwarded to someone else iphone

2. Click “Phone

My calls are being forwarded to someone else iphone

3. Find “Call Forwarding”, then switch it off

My calls are being forwarded to someone else iphone

Conditional (same method for Android devices)

1. Open the Phone Dialling App

My calls are being forwarded to someone else iphone

2. Call “##004#

This number is an internationally recognised code. No one will answer when you call it, but it will turn off conditional forwarding on your phone.

It will reset your phone to its default phone settings.

My calls are being forwarded to someone else iphone

3. Read Message on Screen

A message should appear on your screen stating that the settings have been erased. This means your conditional phone calling has been disabled.

My calls are being forwarded to someone else iphone

For Android

Unconditional

1. Open Phone Dialling App

My calls are being forwarded to someone else iphone

2. Select “Settings”

The settings button may not be visible (depending on your Android device), until you click the 3 dots on your screen. Select “Settings” once the button appears.

My calls are being forwarded to someone else iphone

My calls are being forwarded to someone else iphone

3. Look for “Call Forwarding” or “Supplementary Services”

The call settings will look different depending on device. It may appear as “Call Forwarding” or “Supplementary Services”. On our device, we need to click “Supplementary Services” then “Call Forwarding” as pictured below.

My calls are being forwarded to someone else iphone

My calls are being forwarded to someone else iphone

4. Disable Call Forwarding

Unconditional call forwarding may be written as “Always Forward”. Click that option then click “Disable

My calls are being forwarded to someone else iphone

My calls are being forwarded to someone else iphone

Conditional (same method for iPhone devices)

1. Open the Phone Dialling App

My calls are being forwarded to someone else iphone

2. Call “##004#

This number is an internationally recognised code. No one will answer when you call it, but it will turn off conditional forwarding on your phone.

It will reset your phone to its default phone settings.

My calls are being forwarded to someone else iphone

3. Read the Message on the Screen

A message should appear on your screen stating that the settings have been erased. This means your conditional phone calling has been disabled.

My calls are being forwarded to someone else iphone

My calls are being forwarded to someone else iphone

If you want to be able to make the most of your phone as your main point of contact then consider the free tools that are designed to make this easier. You could customise your call forwarding settings, play clips for your callers, and check you voicemail like they are emails, with a visual voicemail app, or for businesses, a smart calling platform.

How do I stop my calls from being forwarded to someone else?

How to Turn off Call Forwarding on Android.
Launch the Phone application..
Tap the Menu icon on the top right corner..
Tap Settings. ... .
Tap Calls..
Tap Call Forwarding..
If any of the options below are enabled, tap the enabled option and select Turn Off..

Why are my calls coming to someone else's phone?

It's a carrier feature where, if you don't answer or your line is busy, the call gets fowarded to another number. Contact your carrier for instructions on how to cancel the feature. It usually involves dialing a short code.

Why is my phone forwarding calls to another number iPhone?

Your iPhone includes a simple call forwarding feature that lets you redirect all incoming calls to a different number. When you set up call forwarding, your iPhone won't ring and all of its calls will go to another phone. If you set up call forwarding temporarily, it's easy to turn off so your iPhone gets calls again.