Job Description:Description: Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting. Show Essential Responsibilities: Internal Bidding Period: 11/06/2017 to 11/12/2017 Basic Qualifications: Additional Requirements: - Recent experience in customer service (within the last 3 years) Preferred Qualifications: Notes: Primary Location: California,Wildomar,Wildomar Medical Offices 36450 Inland Valley Dr. Scheduled Weekly Hours: 20 Shift:
Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: USWA - Local 7600 Job Level: Entry Level Job Category: Administration, Clerical and Support Services Department:
Reception Travel: No What are the duties and responsibilities of a customer service representative?Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
What does a senior customer service representative do?Interpret, explain, and enforce department policies and procedures. Operate and troubleshoot computer system and application problems. Provide a full range of customer service related to billing. Handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner.
What is a customer service representative PT?Summary: *Responsible for providing an excellent customer experience in the retail store. Answer customer calls knowledgeably; aid with booking and taking payment for classes/events/tours.
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