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Question: Can’t import iPhone 13 Pro contacts to Mazda CX5
I have a 2019 Mazda CX5. I can pair my iPhone 13 Pro to the Bluetooth but when I try to import contacts it comes up with an Unknown Error on the car infotainment screen and fails to import. iPhone is running on 15.4.1 update and Mazda entertainment system is up to date. I’ve tried deleting the pairing from both devices and starting again but nothing works. Mazda says it’s an iPhone issue. I’ve put a call into iPhone Support who couldn’t resolve issue. I’m still waiting for them to call back.
Tried 3 other non-iPhone devices and all connect, sync and import contacts without issue.
Anyone managed to resolve this issue?
iPhone 13 Pro, iOS 15
Posted on Apr 5, 2022 10:24 AM
Answer:
Answer:
Ok. If anyone else with a Mazda, any model! , comes across this issue. I’ve been to my dealership and lots of other Mazdas have the same infotainment system as my CX5.
Apple Support are still working on my problem …. BUT….. I think I have found the source of the issue after a huge amount of trial and error. It seems the problem with Importing Contacts between the iPhone 13s and Mazda infotainment lies in the CONTACT settings. I had to completely remove the Bluetooth pairing connections from both car and phone. Restart both. Then go to phone SETTINGS > CONTACTS. And then change the SORT ORDER to LAST,FIRST. Display Order doesn’t appear to matter. After that, re pair and hey presto, Contacts now import. I even get the photo icons for my contacts in the car screen now which Apple said was likely the issue.
Posted on Apr 9, 2022 6:25 AM
User profile for user: del295
Question: Can’t import iPhone 13 Pro contacts to Mazda CX5
Joined
May 14, 2016 · 19 Posts
Discussion Starter · #1 ·
Jan 14, 2017 Previously I used iPhone 6 plus and Blackberry Z3, both phones are connected to MZD via bluetooth. I can switch easily from one phone to the other, and MZD always performs import contact successfully. Anyone can help me with this? Thanks a ton. :smile2: Joined
Jun 18, 2016 · 7,402 Posts
Probably the phone, not the car. When you pair, there is a permission box you have to use in order to export to the car. I had the same problem and that is what fixed it for me. Joined May 14, 2016 · 19 Posts
Discussion Starter · #3 ·
Jan 24, 2017 I had tried that and still not working. Joined Jun 18, 2016 · 7,402 Posts
I had tried that and still not working. Did the dealer try with your phone? That is the one it needs to work with, not theirs. Go back to the dealer with your phone and
have them explain it to you. Joined
Oct 10, 2014 · 140 Posts
I guess there is a contact which an attachment or something else special, which the MZD doesn't like. You can try to send the contacts to the MZD. - In Contacts there is a point called "Import selected contacts..." or something like this The menues are very different depending on the Android version and vendor of the phone. Especially Samsung has his own structure. But I think it should be clear how it works. In my case the automatically import of contacts to the MZD always misses the contact photos. When I
send them from the phone to the MZD, the photos are also imported. Therefore I've disabled the automatically import to prevent overwriting of my contacts. Joined
May 14, 2016 · 19 Posts
Discussion Starter · #6 ·
Jan 26, 2017 Did the dealer try with your phone? That is the one it needs to work with, not theirs. Go back to the dealer with your phone and have them explain it to you. Done that. And somehow dealer put the blame on the smartphone (S7 edge) and asked me to consult with Samsung dealer. Because Mazda dealer
successfully connected my MZD with lower level Samsung phones. Joined
May 14, 2016 · 19 Posts
Discussion Starter · #7 ·
Jan 26, 2017 Did the dealer try with your phone? That is the one it needs to work with, not theirs. Go back to the dealer with your phone and have them explain it to you. I guess there is a contact which an attachment or something else special, which the MZD doesn't like. You can try
to send the contacts to the MZD. - In Contacts there is a point called "Import selected contacts..." or something like this The menues are very different depending on the
Android version and vendor of the phone. Especially Samsung has his own structure. But I think it should be clear how it works. In my case the automatically import of contacts to the MZD always misses the contact photos. When I send them from the phone to the MZD, the photos are also imported. Therefore I've disabled the automatically import to prevent overwriting of my contacts. Appreciate the help :smile2: All my contacts are Google's contact not Phone's
contact, because I switch phones a lot. Maybe this thing make MZD cannot import contact from my phone? But interesting thing happened yesterday, suddenly MZD can import my contacts, almost all of them, including photo contacts. But only 1x it happened. Now still have difficulties importing contacts.
Joined Aug 22, 2015 · 308 Posts
Something with your contacts. Maybe a corrupt one. I use S7 and all contacts on Google, no issues at all. Joined
Oct 10, 2014 · 140 Posts
... Maybe this thing make MZD cannot import contact from my phone? I would say that this is not extraordinary. Nowadays mostly
everybody uses a cloud service to synchronize contacts. I'm using ownCloud and the synchronisation with the MZD is working fine. I'm still thinking that it could have to do with a single contact. Joined
Feb 17, 2016 · 5 Posts
I had similar problems with older MZD firmware (v51). With older firmware the problem was caused by contacts with (larger) images. Workaround (for android) was to disable sending images (you can do that with the Bluetooth Phonebook application available from Google Play). With current V56 I have no problems. Sometimes during re-synchronization the
progressbar on MZD just hangs for a while (few minutes), especially if you have several hundrets of contacts. It should end with a message (success or fail) anyway. Joined
May 14, 2016 · 19 Posts
Discussion Starter · #11 ·
Feb 1, 2017 I had similar problems with older MZD firmware (v51). With older firmware the problem was caused by contacts with (larger) images. Workaround (for android) was to disable sending images (you can do that with the Bluetooth Phonebook application available from Google Play). With current V56 I have no problems. Sometimes during
re-synchronization the progressbar on MZD just hangs for a while (few minutes), especially if you have several hundrets of contacts. It should end with a message (success or fail) anyway. I think your guess is most appropriate for this issue. Thanks though.
Nowadays I use a Samsung Galaxy S7 Edge, and although I have connected it to MZD, but MZD cannot import contact at all. The import contact bar just
froze and nothings are imported to MZD.
I even went to Mazda dealer to consult it. They tried with different Samsung phone and working.
I'm still confused.
I even went to Mazda dealer to consult it. They tried with different Samsung phone and working.
I'm still confused.
- When you select it, some message appear and when you confirm it, the MZD waits 120 seconds to
receive contacts via bluetooth
- Go to the phonebook of your phone, select "Export" and "Share all contacts"
- You will be asked how do you like to share them. Select bluetooth and the device "Mazda"
- When you select it, some message appear and when you confirm it, the MZD waits 120 seconds to receive contacts via bluetooth
- Go to the phonebook of your phone, select "Export" and "Share all contacts"
- You will be asked how do you like to share them. Select bluetooth and the device "Mazda"
Ordinary users maybe only have phone contacts, not Google's contact.
All my contacts are Google's contact not Phone's contact, because I switch phones a lot.
Ordinary users maybe only have phone contacts, not Google's contact.
....
Have you categorized your contacts? Then you can filter the contact view by a single or more categorys. The MZD will import only these contacts. Maybe you can identify the problem contact by this method.
I have more than 1000 contacts and most of them have photo contact, maybe some are in higher resolution.
After eliminating photo contacts now syncing with MZD is easier.
Joined May 14, 2016
·
19 Posts
Discussion Starter · #12 · Feb 1, 2017
I would say that this is not extraordinary. Nowadays mostly everybody uses a cloud service to synchronize contacts. I'm using ownCloud and the synchronisation with the MZD is working fine. I'm still thinking that it could have to do with a single contact. Turns out big photo contacts causing the unsuccessful contact sync.
Have you categorized your contacts? Then you can filter the contact
view by a single or more categorys. The MZD will import only these contacts. Maybe you can identify the problem contact by this method.
Thanks though for your thoughts.
Joined May 14, 2016
·
19 Posts
Discussion Starter · #13 · Feb 1, 2017
Something with your contacts. Maybe a corrupt one. I use S7 and all contacts on Google, no issues at all. Big photo contacts are the culprit.
Joined Aug 9, 2018
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8 Posts
Previously I used iPhone 6 plus and Blackberry Z3, both phones are connected to MZD via bluetooth. I can switch easily from one phone to the other, and MZD always performs import contact successfully. Anyone can help me with this? Thanks a ton. :smile2: the problem in your mobile phone bro,,, reset factory setting
Nowadays I use a Samsung Galaxy S7 Edge, and although I have connected it to MZD, but MZD cannot import contact at all. The
import contact bar just froze and nothings are imported to MZD.
Joined May 10, 2019
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1 Posts
You could try Mobikin Transfer for Mobile,it will connect you devices with computer and allows you to transfer contacts with simple clicks.
Joined Jul 29, 2018
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7 Posts
Android Auto problem? In my MZD, contacts stopped importing after I installed AndroidAuto v1.11. :frown2:
I do not know if this is normal behavior or some bug.
After uninstalling the AA everything returned to normal operation.