Cant log into hbo max with att

AT&T Subscriptions that include HBOMAX

AT&T is no longer offering HBO MAX for new plans. If you have a Grandfathered plan that included HBO MAX, As long as you do not move or change your plan, you will not lose HBO MAX.

If you have a legacy plan, learn how to sign in below. 

Have AT&T Grandfathered Plan that includes HBO?

You will use the same username or email that you use to sign in to your account to view or pay your bill. 

Wondering what your AT&T ID is? Find it now.

Can't remember your password? Reset it now.

Heads Up: If you have multiple sign-ins or unified billing, it is recommended you verify you are using the right ID for HBOMAX

Sign in Solutions

Still having trouble signing in? Below are some useful tips to setup your account.

• HBO MAX is no longer being offered with new orders of AT&T Fiber services. If you move or change your service plan, you will lose the offer.

• If you have an older Unlimited Cell Phone Plan, you may need to register your service. You can do so at https://www.atttvnow.com/. Once you're on the site, sign in with your AT&T Wireless account information.
• For customers with select grandfathered Unlimited Plans. Have you accessed HBO using your AT&T Internet or U-verse TV sign-in info? If you haven't, go to atttvnow.com/accounts/select-plan. Then, select the Hey AT&T Unlimited customers! blue banner and follow the prompts. If you have, then try using the sign in credentials you used in the past.
• Delete cache & cookies on your browser to make sure a previous login is not saved.
• Try to sign in with another browser or device. For best results, sign in using a web browser on your computer.
• Make sure you are choosing AT&T as your provider. 
• Make sure you are using the right ID
• Change your myAT&T password to a different password. Sometimes there is a conflict with your existing password or a special character causing issues. We suggest changing to a password that you have not used in the past. Once registered, you can try changing it back to your previous password.

HBOMAX Standalone

What does standalone mean? If you're not subscribed to HBO with a legacy Mobile plan or Internet service, it is considered standalone.

For your support needs, visit HBOMAX Help. 

Forgot your password? If you already signed in to your account but cannot remember your password, reset it now at hbomax.com.

HBOMAX Information & Help

• Don't remember your ID? Find it now
• Buffering or freezing? We have solutions
• Does your AT&T Fiber Grandfathered Plan Include HBO MAX? Learn how to sign in
• Have AT&T Unlimited Elite Grandfathered Plan?] Learn how to sign in
• Learn about HBOMAX

ChrisZ, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Hello @Sarah2987, we would like to address your concerns with your HBO Max.

First, we'd advise for you to try these troubleshooting steps, towards a resolution:

• Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
• Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
• This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
• Select "Sign in with a Provider." and choose AT&T from the list of available providers.

You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
If all of that is successful, then we can work on the app. Please try these steps:

• • Clear the app cache.
  • Uninstall the app from the device or devices.
  • Power the device or devices down and then back on.
  • Install the app again from the iTunes Store.
  • Once that is done click on "Sign in with a Provider."
  • Choose AT&T from the list of available providers.
  • Enter your username and password used previously when signing in through the browser.

Please let us know if the information provided is helpful for you. 

Danielle, AT&T Community Specialist

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