Bed bath and beyond pick up at store

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Page 4 Reviews 70 - 100

Original review: Dec. 10, 2020

I placed an order online for a Christmas gift. When it arrived, it did not have what I ordered and when I look at the packing list, it was meant for someone else. The label on my box was correct but not what was inside, including who it should have been addressed to according to the packing list. In short, I received someone else's order in a box addressed to me. I called customer service and tried to explain what happened and he was not helpful at all. He said he would order a replacement and send me a label to print out and for me to call FedEx to return. Why should I be the one to call FedEx?? I then said I would like my money back instead and he would not refund my money. He said I had to go to a store and return the wrong item and get my refund BUT the email he sent to be given to a real person showed I was returning the items I did not receive!! I tried explaining this to him and he hung up on me.

I called back and tried to explain this again with no luck. The rep was just as condescending with absolute lack of care or concern. The next day I decided to try one more time. I finally got someone that was willing to listen and UNDERSTAND what happened. They gladly called FedEx for a pickup and also refunded my money right then. Why was I told I had to go to a store to get my refund when I ordered online. I will NEVER shop here either online or in a store.

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Mike of Show Low, AZ Verified Reviewer

Original review: Dec. 9, 2020

It was simple gift that was confirmed would arrive on my wife's Birthday. I ordered on 27th of November, was notified it would be arriving on Dec. 2nd, when that didn't happen, I was notified it would arrive the 7th of Dec., today is the 8th of Dec. and nothing.

Carolyn of Franktown, CO Verified Reviewer

Original review: Dec. 5, 2020

For over three weeks I have gotten the run around as to where my order is. It has been over a month since I ordered and paid for my item. And just a run around as to where it is. NEVER PURCHASE AN ITEM THAT HAS TO BE SHIPPED! Totally disappointed that they won’t even try to go out of their way. Done with this store!

Tennille of London, ON Verified Reviewer

Original review: Dec. 4, 2020

I found their online webpage poorly set up and my address was missing my unit number so my shipment couldn’t be delivered. I called Bed Bath and Beyond to have it fixed and was told since it’s been longer than 30 minutes they cannot do anything for me. They were very unhelpful and gave me no direction on where my shipment will go and what to do next. I spent the next couple of days trying to get information on where my shipment was and a tracking number. I still haven’t received my order and not sure what to do next. I really like Bed Bath and Beyond’s products but their online customer service is terrible and because of it I will probably be shopping elsewhere from now on.

Megan of Las Vegas, NV Verified Reviewer Verified Buyer

Original review: Nov. 27, 2020

My dad had ordered me a Raiders dart board for early Christmas present. When I opened the box the only items was in was the cabinet darts, and dartboard. I have emailed them. Also chatted with them online. After multiple times of back and forth and still nothing happened for me to get my other 80% of my order. Then they expect me to return the product with original box. If I have not opened the box I would of never known they didn't put all parts in. They even put in my case for shipping all my missing parts. Now I am so mad they claim they do not have any of my missing parts. Faults advertisement. For stating on their website of everything from board, cabinet, darts, mounting kit, chalk and eraser. As I turn in this review they still advertising the same product now for a higher price. I will tell everyone I know not to shop in-store or on-line for this company.

Lori of Staples, MN Verified Reviewer

Original review: Nov. 18, 2020

Of course I liked what they looked like online, that's why I bought the Memories Lodge Shower Curtain Rings however, two of them had broken legs on the moose. It's sad that you get excited to get stuff that you buy and then you get them delivered to you at your door and it's broken and I'm not going to try to get some more because those will probably be broken too so I'm stuck with $17 broken shower rings and I'm not going to return them for a refund because of all the multiple reviews of poor customer service and people complaining of never getting their money refunded and life is hard the way it is with everything else going on and then to add this stress which could be completely avoided by Bed Bath & Beyond.

Diane Nicole of Apopka, FL Verified Reviewer

Original review: Nov. 17, 2020

SECURITY ISSUE. Bed Bath and Beyond allows anyone, including those you don’t know, to use your account. Someone has placed an order using my account. I don’t know how she got the information. I don’t know how she paid, perhaps she used my credit information. I now have her name and address and I am sure she has mine. Bed Bath and Beyond doesn’t seem to care that they are giving my information to strangers on an account I paid for!!!! Beware! You are sharing your information with strangers when you shop here.

DJ of Chicago, IL Verified Reviewer

Original review: Nov. 12, 2020

I had several issues when visiting the store in Collierville, TN on 10/19/20 with no resolution. When I arrived at the store and enter, I was not greeted by anyone when walking in. Also, my breath was taken away in a bad way due to the over perfume smell walking in the door. I gagged in my face mask. Nonetheless, I needed the item I came in for. Before I get around the corner of the odd lay out of the store, there was a woman not wearing a face mask. There is a mandate in Shelby county that states businesses must require customers to wear facemask. Which shows that this company does not follow county mandates. When walking around the store there were several pairs of employees just standing around chatting, and I seen the employees look at this customer not wearing a mask, but did not say anything to her.

I went ahead and found the product I needed and went to check out. The cashier did not greet me, and was short and rude upon check. Apparently I should feel bad that she was being paid to do her job. After the incident, I contacted the company via social media who told me they would have a management person contact me about the incident. On 10/20/20 the store manager named Frank contacted me via email, and told me that it was my responsibility as a customer to contact a member of management at the store to let them know about the woman not wearing a mask and they would do what they see fit with their policy.

First of all, it is not my job to find a manager to have the store uphold their policies. Second, several employees just ignored their own policy, with the manager possibly being one of them. I told Frank that I was disappointed with his response and wanted someone over him. WHICH I NEVER RECEIVED. I reached back out to social media who decided not to do anything. This was my first and last time in a Bed Bath and Beyond store. I cannot believe that a company would blame a customer for an entire location not doing their job. Additionally, how a store would not follow a county mandate.

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Adrianne of Atlanta, GA Verified Reviewer

Original review: Nov. 11, 2020

Simple question, no answer after 50 mins… I had a gift card that was available to use at multiple stores, one being Bed Bath and Beyond. I found some lamps I wanted but they weren't available in my local store. I decided to place an order online. The total after tax and shipping was $29.23, however the gift card was only worth 25.00. I reached out via chat customer service to ask if there was a way to use two forms of payment. I repeated my request multiple times. The representative finally told me he couldn't assist and to call customer service.

I contacted customer service and explained my question numerous times. The rep on the phone troubleshoots with me for 15 mins then assures me she can place the order no issue. I go through the order process with her and we get to the end and she says I can't help you. I wasted over 20 mins on the chat and 30 mins on a call. When it's all said and done I got no help. I told them I would just use the gift card at one of the other vendors listed.

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Jon of San Antonio, TX Verified Reviewer Verified Buyer

Original review: Nov. 9, 2020

Ordered a rug online. Was available in 2 colors. Of course they sent the wrong color even though we ordered right color. Had confirmation. Had to jump through hoops to return. Finally brought into local store. Customer service told me they’d send new one immediately and will send email confirmation. Never happened. Called again and was told that they will send and we will get an email confirmation (deja vu!). Never happened!! BB&B is trash. They’ve gone down hill! Take business elsewhere!!

Ann of Cape Coral, FL Verified Reviewer

Original review: Nov. 6, 2020

I have been waiting for the last item in my order to arrive since October 16th. The tracking number they provide which should be FedEx, isn't after I verified in person with a FedEx agent. They didn't know what type of tracking number that was from Bed Bath and Beyond. I have received no help from Bed Bath and Beyond online, on the phone or in store. I will definitely be canceling my yearly membership fee of $29.00 and never order online again if this issue isn't resolved soon.

Jewel of Glendale, AZ Verified Reviewer

Original review: Nov. 2, 2020

Bought 4 pillows at $72 each and a comforter set. Everything is getting returned tomorrow. All items have strong perfumey scent - which I smelled the strong scent of the store when I walked in. Also has a musk undertone. Wonder if they were trying to cover up an old stale store smell with scent? Made me wheeze, and started an asthma attack. Had to open up my rescue inhaler, which I hadn't needed in almost a year.

Penny of Vernon Rockville, CT Verified Reviewer

Original review: Oct. 27, 2020

Today I went to the Manchester CT one to buy flannel sheets. The section in the store for this item was a joke. One little small section. I looked the store up on the internet before I went to get the size they said was there. It wasn't. I also had a gift card, with a little balance on it. I purposely wrote the amount left on it in marker so I wouldn't forget to use. Well, I went to use it, it said 0 balance. So they apparently expired it and kept the balance. Sooo I would recommend anyone who has a gift card, make sure you use it up or don't forget you have it because when or if you do, could happen to you they keep it.

Kathryn of Bellevue, NE Verified Reviewer

Original review: Oct. 26, 2020

10-2-20 went to store to buy 2 tension rods for curtains, they only had 1 in the store, so the sales associate said she could order them for me. The estimated delivery date was 10-03-20. I called the store on 10-20-20 & asked if there was something wrong with the order, I spoke with Jennifer (who was very nice). She checked the order & said it had been here since 10-13-20, she said she couldn't understand why it was just in limbo. I told her I already found the items I needed, she explained it was too late to cancel my order, but when I received them I could just bring them to the store & they would refund my card. I finally received the order on 10-23-20.

I took them back to the Papillion, NE store on 10-26-20 for a refund. When I walked into the store around 3 PM there was no one at the return counter, but there was a person at one on the check out registers. Since there was no one in line, she said she would help me, but seemed to have trouble figuring out how to do that. I had all the paperwork, when I asked what the problem was she said she was trying to figure out how much my refund should be. She explained that the shipping was not refundable.

I asked to speak with a manager & a young man came up to the desk & said it was company policy not to refund the shipping charges. He did not say he was the manager. I feel that if the store orders for you because they don't have it in stock, they should cover the shipping if they cannot get it to you on time or have it delivered to the store (have customer pick it up)! Recently purchased a new home in September 2020, I have spent over $500 in household products from Bed, Bath & Beyond - I guess that doesn't mean anything to them, they must need the $2.99 in shipping more than a good customer. They wonder why they are closing stores? Maybe they should think about the way they treat customers!! Hopefully, it was worth it to them - as they have lost a loyal customer!!

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Chrystal of Solana Beach, CA Verified Reviewer

Original review: Oct. 21, 2020

I bought a food processor online, when it arrived it was missing the bowl for it. I called customer service twice. The first time was on hold for an hour and the second time was on hold for 2 hours. They said a new bowl would ship, it’s been 3 months and no bowl. So frustrated I’ve had to call twice, it’s a waste of my time. Every time they say they are sending a message to the warehouse to send a replacement bowl. I’ve been a long time customer... but won’t be anymore due to this situation.

Peg of Wilmore, KY Verified Reviewer

Original review: Oct. 19, 2020

I ordered a food mill and silicone cupcake liners online that was to be delivered by 10/13. It came.... But it was completely not what I ordered. I received an egg slicer and apple slicer. I contacted BBB and they said they would process a replacement and a return slip. Seemed pretty standard. BUT... the replacement order # they sent doesn't exist and has not shipped. I have tried repeatedly to get a response via email and phone. Nothing. Wish I had seen some of these reviews before I ordered. BB&B going out of business? No kidding, Sherlock. In this age of online business due to Covid they are failing!

Scott of Hallowell, ME Verified Reviewer Verified Buyer

Original review: Oct. 14, 2020

Well, I am so disappointed, to say the least. I ordered 18 boxes of Calgon bath beads in May 2020... and here it is October 2020 and it still has not arrived! FOUR times they have shipped it and the only message I receive is "Your order could not be delivered." When I dug into this with the first delivery, it appears that the order arrived damaged at our local FedEx and they returned it back to BBB rather than deliver it. This has been repeated for a total of four deliveries, and each time it arrives damaged at FedEx and is then returned back to BBB. I called my local store and they couldn't resolve the issue and have it shipped direct to the store, so they gave up, as well. So... five months later I have been charged for this purchase but nothing has ever arrived!! It also must be costing them a fortune to continue to ship this to FedEx, but not to me!

Adelle of Los Angeles, CA Verified Reviewer

Original review: Oct. 13, 2020

There is no one star? Wow. I ordered something and got the wrong color. Then I got on the phone and it took 1 hour then, they said they will ship me the correct color and guess what? The second I got off the phone they got me the WRONG COLOR! This will now cause me another hour. I am never going to shop there again. But the worst part, now I have to wait on the phone while taking care of a sick child.

Aniko of Anaheim, CA Verified Reviewer

Original review: Oct. 12, 2020

After waiting 1 hour to talk to customer service finally someone talk to me. I told them they sent my product to the wrong address. They said they gone give me refund never happened. Second attempt same wow. I asked to talk to the manager they said she is gone call me back she never did. Their customer service email says they don’t keep eye on this emails. Then they wondering why they don’t have business. Very sad. No stars but they don’t have that option.

Wendy of Concord, MA Verified Reviewer

Original review: Oct. 10, 2020

I returned a window valance because the color was not what I thought it would be. It was received on October 1st, well within the timeframe to make a return. It is now October 10th, and there has been no credit issued. When I called the Customer Service number, I got a recording that the wait time would be 1 and 1/2 hours! I tried to email them and got a return email that said the BBB email is no longer being monitored.

David of Phoenix, AZ Verified Reviewer

Original review: Oct. 9, 2020

I ordered 2 queen beauty rest mattresses from Bed Bath & Beyond 9/52020 with a delivery by 9/17/2020. It’s now 10/8/2020 and the mattresses have not been shipped and Bed Bath will do nothing. They refuse to issue a credit and say there’s nothing they can do. I have children sleeping on the floor and Bed Bath could care less. I have spoke to customer service on hold for hours to be told they have no idea when the mattresses will arrive and they will not cancel the order and issue a credit. For a company that says they will take care of the customer it’s a lie. Beware. Once they have your money they will not care about helping you. Several stores sell what they do. Shop somewhere that actually wants customers.

Steve of Roseville, CA Verified Reviewer

Original review: Oct. 5, 2020

I purchased a vacuum sealer from them and at the time of purchase they stated they could deliver it on Oct 4, but a couple days later they changed it to Oct 6 and now the 8th. I only bought it through them because of the original delivery date because I needed it by then. They tell you that you can get it in a couple of days to get you to buy it but then change the delivery date after the allowed cancellation is up. I will stick to Amazon prime from now on.

Joe of Frazier Park, CA Verified Reviewer

Original review: Oct. 4, 2020

This is a miserable company that has a website that is a scam, constant nagging to give your email which you will be spammed. They promise a 20% discount but provide NO coupon number only a button to click on that does not work, went thru the entire order process 5 times. Each time at the end when you are to pay the coupon discount disappears and you have to start over, finally it worked but then 2 hours later the order is canceled.

Catherine of Lacey, WA Verified Reviewer

Original review: Oct. 1, 2020

In the past month, I have placed 3 orders with BB&B. They say they ship the products and bill my credit card and even provide a FedEx tracking number which FedEx's only record of is that there was a shipping label created. Out of the 3 orders I eventually received 2 of them about 8 days after date promised. I am still waiting for the third but it is late and FedEx hasn't received the package. Out of the 3 orders I returned 2 of them. 1 to my local store and the other via FedEx.

The tracking info is available for the item I returned so that suggests to me that FedEx really hasn't received the package to ship because otherwise that info would be available. I'm a CPA and have audited many publicly traded companies such as BB&B and you can't just say you shipped something to record revenue when all you have done is created a shipping label and billed me for it. I will be reporting this activity to the SEC!!! Shame on BB&B for creating false revenues by manipulating dates.

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Young of Suwanee, GA Verified Reviewer

Original review: Sept. 29, 2020

I purchased three items but when the items arrived two of them were damaged. I returned both items at the same time but I was refunded for only one item.

I contacted them and provided the return label and the name of the person who received them. They acknowledged they did receive both items and they keep saying they will issue a refund right away, it’s been two stressful months, I talked to a dozen incompetent people and still waiting for my refund. Will never ever buy something from them again. Their Facebook page is flooded with frustrated customers complaining about all kinds of problems, primarily not issuing refunds. Making money that way is just wrong.

Gabrielle of San Francisco, CA Verified Reviewer

Original review: Sept. 27, 2020

I ordered an air purifier online - the only one shown is a white one and I ordered it. I received a black one. The packing slip specifies the pearl white item. BBB didn't contact me of the change. The item is large and dark. I would have preferred the lighter one. When I called it was a 45 minute wait to reach someone. When I wrote a review on the BBB website re customer service - it wasn't published. I give two stars because the item was shipped in a timely manner with notifications of order confirmation and shipment.

Janet of Ann Arbor, MI Verified Reviewer

Original review: Sept. 22, 2020

I placed an order for a comforter set on 9/3/2020 and it "shipped" on 9/5. Great service, right? Well on 9/16 I still hadn't received my order so thought I'd track it again to determine what happened. The tracking number came up "waiting carrier pick up". Frustrated I contact Bed Bath & Beyond and couldn't believe it took over an hour of god awful hold music to get someone on the line.

Someone based in the Philippines who I could barely understand and ended up repeating what she said and what I was saying. In the end she said she would check the warehouse and send an email. She did none of those things and the next day I called and again went through the same only this time suggesting they place a new order and have it ship 2-day via FedEx. That didn't happen and on about the 18th I called and this time waited 45 minutes, I asked for a refund. The man from the Philippines (I asked where he was located because it's very difficult to communicate) said he would process the refund and I should see it back on my card in 2-3 days.

Today is 9/22 and I've contacted my bank to dispute the charge because I have yet to see my refund. I'm done with Bed Bath & Beyond and will NEVER do business with them again. It's absolutely terrible customer service and even upon an attempt to contact their corporate offices I was hung up on before I could speak to a person. Sheesh, thanks to Chase Bank I will receive my money back.

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Crystal of East Orange, NJ Verified Reviewer

Original review: Sept. 20, 2020

I purchased a mirror at a local BB&B store to have delivered. Item was attempted to be delivered but FedEx broke it. I immediately called FedEx and was told I had to contact BB&B, which I did. No problem - the order for a replacement mirror would be processed within 7 business days. That was on 9/4/2020. The first rep sent me an email and said I could respond to the email and it would go straight to her. Well I did, and no response. I called to follow up again. Same answer - order would be processed within 7 days and she would call me in 3 days to let me know the status. No phone call. Called a third time and got the same response - order will be processed within 7 days.

Well, it's been 16 days and 3 phone calls later and my order obviously hasn't been processed. After I asked to have my order expedited at this point, I was told that the mirror was not in stock at any store or warehouse in the country. Why wasn't I told this from the beginning? Now I have to wait an additional 7-14 days for a refund. It didn't take them 7-14 days to take my money out of my account!

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Debra of Willoughby, OH Verified Reviewer

Original review: Sept. 9, 2020

I placed an order through the website on April 9,2020. With the order Gloria Vanderbilt Sophie 3-piece queen quilt set white SKU#69519226. I received my order very quickly and was impressed with that since this was to be a gift for a wedding shower. And with the Covid19 needless to say the shower was put on hold until recently. 

I was recently contacted by the recipient of the gift of the quilt stating in did not contain the matching pillow shams. The product clearly states on the package and item description 3-piece set (quilt and 2 pillow shams). I am very upset that not only did a receive a partial item but embarrassed I gave this as a gift assuming I was get a great item from your company. I contacted customer service via email, and with a response that emails are not being accepted at this time and concerns are to be addressed through calling customer service directly. I have now been waiting for 45 minutes for a customer service rep to resolve this issue.

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David of Norco, CA Verified Reviewer

Original review: Aug. 28, 2020

After receiving a notification my order was ready, I drove several miles to the store, parked in curbside pick up, checked in on the app only to be notified the order is not ready. What an epic failure. The store was not busy, my car was totally visible, and nothing. Now I've instructed my wife to never purchase anything from BBB for me again. I will delete the app and I'm done with them. I honestly thought I'd never say this but stores like this absolutely deserve to go out of business and I certainly hope they get what they deserve and when they're gone, I'll completely understand why and won't feel sorry for them.

How long does Bed Bath and Beyond hold items for pickup?

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How long does Bath and Body Works hold pick up orders?

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