Anthem blue cross blue shield customer service number

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Need answers but you’re short on time? Log in to your account and schedule a call back. Our service team will call you back at a time that’s good for you.

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Call Member Services toll free at 1-844-396-2329 (TTY 711)

When you call our new and improved Member Services department, you can be confident that your representative has the information you need. We can help you:

  • Change your PCP
  • Get a new ID card, member handbook or provider directory
  • Find a provider near you
  • Get on-demand oral translations
  • Set an appointment

We’ve extended our hours, too. We’re available Monday through Friday from 7 a.m. to 7 p.m. Pacific time.

After hours, use the 24/7 automated self-service line. Or, reach the 24/7 NurseLine at 1-844-396-2329 or 24/7 Behavioral Health Crisis Line at 1-844-396-2331.

Need help with enrollment or renewal?

Call Nevada Medicaid at 1-800-992-0900, option 1, or Nevada Check Up at 1-877-543-7669.

Getting Care 24/7

24/7 NurseLine

Call our 24/7 NurseLine for fast, free medical advice from a nurse day or night, even on holidays, in more than 170 languages. Dial 1-844-396-2329 (TTY 711).

Learn more

LiveHealth Online

When you need care fast and can’t get to the doctor, “visit” one through video chat on your smartphone, tablet or computer.

Visit LiveHealth Online

Your live support team

Send a secure message

Are you a member? Please log into your account and send us a message. For general questions about enrollment, you can email .

Go to your messages

Anthem Member Services 1-855-690-7784 (TTY 711)

Monday through Friday, 7 a.m. to 7 p.m.

24/7 NurseLine 1-866-864-2544 (TTY 711)

Answers to your medical questions any time, night or day

Behavioral Health Crisis Hotline 1-855-661-2025 (TTY 711)

Get help with mental health or substance abuse crises 24 hours a day, 7 days a week

Important numbers and resources

Office of the Ombudsman for the Kentucky Cabinet for Health and Family Services

For information on the Kentucky Medicaid program
1-800-372-2973 (TTY 1-800-627-4702)

New Baby, New Life

1-855-690-7784

Nonemergency medical transportation

1-888-941-7433

Disease Management Centralized Care Unit (DMCCU)

1-888-830-4300

Precertification/Notification

We have clinical staff here 24 hours a day, 7 days a week to help you with precertification requests and UM issues.
Online | Phone: 1-855-661-2028 | Fax: 1-800-964-3627

Mental health/substance abuse services

1-855-690-7784

Maternity, family planning and sexually transmitted disease services

1-855-690-7784

Emergency or nonemergency medical transportation with a stretcher

1-855-690-7784

Pharmacy Member Services

1-833-207-3113 (TTY 711)

Pharmacy Prior Authorization

1-855-661-2028

EyeQuest (all vision services)

EyeQuest online

DentaQuest (all dental services)

DentaQuest online | Phone: 1-800-508-6787

Provider Services

If you have questions or need assistance, please contact your Provider Relations representative or contact Provider Services:

If you have questions:


Phone:

1-844-396-2330

Email:

Fraud, Waste and Abuse Referrals

Fraud, waste and abuse referrals can be made through the following avenues:

Medicare/Medicaid Fraud Hotline:

1-866-847-8247

Email us

Compliance and Ethics Hotline:

1-877-660-7890

Member Fraud, Waste and Abuse:

1-800-600-4441

Receive email from Anthem

Anthem is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield Healthcare Solutions self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Provider tools & resources

    • Log in to Availity
    • Learn about Availity
    • Precertification Lookup Tool
    • Precertification Requirements
    • Claims Overview
    • Member Eligibility & Pharmacy Overview
    • Provider Manuals and Guides
    • Referrals
    • Forms
    • Training Academy
    • Pharmacy Information
    • Electronic Data Interchange (EDI)

    Interested in becoming a provider in our network?

    We look forward to working with you to provide quality services to our members.

    How do I contact Anthem Blue Cross California provider number?

    Care Management support is available 24/7 through Anthem Blue Cross Cal MediConnect Plan Customer Care at 1-855-817-5786.

    Is Anthem the same as Blue Cross Blue Shield in Ohio?

    Anthem Blue Cross and Blue Shield is the trade name of Community Insurance Company, an independent licensee of the Blue Cross Blue Shield Association.

    What is the provider phone number for Anthem BCBS of Georgia?

    If you have questions about this form or need additional assistance, contact Provider Services at (844) 396-2330 or contact your local Provider Experience Consultant.

    Is BCBS of California anthem?

    In California Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.