Amazon pharmacy technician jobs work from home

Pharmacy Technician, Data Entry – Amazon Pharmacy
Job ID: 2157177 | PillPack, LLC
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DESCRIPTION
Job summary
As a Data Entry Technician, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a non-retail facing environment. An active in-state pharmacy technician license is required to be considered.

Key job responsibilities
● Assist the pharmacist in filling prescription items, as permitted by the state board of pharmacy
● Enter patient and order information into the pharmacy system
● Provide quality customer service to co workers
● Collect, organize, and evaluate of patient information
● Receive prescriptions sent electronically from doctors’ offices
● Receive written prescription or refill requests and verify that the information is complete and accurate
● Establish and maintain patient profiles, including lists of medications taken by individual patients
● Process new and refill prescriptions

● Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law
● Communicate with patients by telephone and takes refill requests from patients
● Transfers calls from providers to the pharmacist when necessary
● Perform other tasks assigned while working in a fast paced environment
● Work a flexible schedule – shifts will possibly start and end outside of normal business hours including weekends

BASIC QUALIFICATIONS
● Active and unrestricted in-state Board of Pharmacy License or ability to obtain a Pharmacy Technician License through the State Board of Pharmacy within 30 days of start date (Reimbursement assistance provided)
● High school or equivalent diploma
● Willingness to become Nationally Certified within 1 year of start date – Amazon Pharmacy reimbursement assistance provided

PREFERRED QUALIFICATIONS
● National Pharmacy Technician Certification (PTCB or NHA)
● Experience recognizing and identifying patient medications
● Demonstrated ability to work as an effective team member
● Strong organization skills and attention to detail
● 6+ months of experience working with computer and web based tools
● Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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• Must be able to obtain New Hampshire Board of Pharmacy Technician on Day 1 of hire. (See https://www.oplc.nh.gov/board-pharmacy for more details) - AMAZON will help you get licensed on day 1
• Must reside and work in the state of New Hampshire or Massachusetts
• Must meet minimum work from home requirements (work area should be secluded, private and secure, as well as internet speeds greater than 10 mbps, etc)
• If residence is in Massachusetts, must have an active pharmacy technician license in Mass prior to day 1 start.

Job summary
Great opportunity to start a new career!

The Clinical Customer Care Team are a combination of experienced Customer Care associates and Certified Technicians who provide help for incoming calls, supervisor level requests, and additional outbound support seven days a week. This is a Work from Home (WFH) position.

*** This is a REMOTE, work from home (WFH) position with a casual dress code. Work from home requirements – Be able to provide a workspace that complies with the following:
a. You must be able to provide a workspace which should be located in a separate area of the home (not in a high-traffic area) and should not be shared with anyone including other Amazon Pharmacy associates.
b. Amazon Pharmacy requires that there be internet, telephone, and electricity connectivity at all times that you are scheduled to work, measured on a regular basis.
c. A reliable broadband internet connection, either through DSL, cable, or fiber-to-home (FiOS or Fiber Optic) is required with a minimum internet speed requirement of at least10 mbps download and 5 mbps upload contracted speed.
d. Available for inspection to ensure meets requirements
e. A remote work arrangement is not designed to be a replacement for appropriate child or elder care. Nor is the work from home arrangement meant to be used in substitute for taking personal days or vacation/ sick time. Associates who need time to accommodate child care needs or personal appointments must work with their direct manager and utilize PTO, applicable paid or unpaid leave, or seek approval for a schedule adjustment if available.
f. Workspace must be located in state of New Hampshire or Massachusetts.
g. other restrictions could apply

Key job responsibilities
Core Responsibilities

• Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned
• Make outbound calls including for a variety of purposes
• Assist CC Associates by providing guidance and feedback utilizing a consultative approach to continually develop CC staff knowledge.
• Complete tickets to support Customer Care Team including but not limited to: replacements/reuploads, misc tasks
• Maintain advanced understanding of all Amazon Pharmacy policies and procedures as well as AP products and services.
• Monitor and process all help desk assigned tasks on a daily basis
• Act as primary point of contact for escalated calls by CC Associates, handle escalated calls and follow through until resolution has been met.
• Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate
• Investigate and report QRE’s
• Serves as a point of contact for any system or technology/software outages and notifies all appropriate parties for resolution.
• Assist with incoming calls as needed.
• Maintain confidentiality of all customer information
• Constant collaboration with teammates
• Customer centric and commitment to quality
• Participation in personal growth and development
• An active, unrestricted Pharmacy Technician License from the board of Pharmacy (Amazon will assist you in obtaining if you do not have one)
• CPhT certification is not required but is encouraged
• Upholds Amazon’s Core Values and a passion for providing exceptional customer experience
• Flexible, ability to adapt to change and adjust to changing demands
• Aptitude to learn, pharmacy laws and regulations nationwide and specific to New Hampshire
• Strong interpersonal skills, including professional written and verbal communication
• Ability to work autonomously and proactively identify areas in needs of improvement
• Critical thinking providing out-of-the-box solutions

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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