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Financial Assistance Policy
Augusta Health and Augusta Medical Group are committed to providing free or discounted care to individuals who are in need.
Medication Assistance
Are you unable to afford your medicine? No prescription drug coverage? Have you fallen into a coverage gap? We may be able to help you!
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Medicaid Expansion
As of 2019, More Virginians have access to quality, low-cost health insurance.
Payment Programs
Augusta health will be glad to work with you to establish a suitable payment plan.
Balance Billing Protections
In 2021 Virginia introduced new balance billing protections. They protect you from being billed by “out-of-network” healthcare providers not covered by your insurance plan.
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Emergency Room Physician Services Bill Payment
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Emergency Care 24/7
Our Emergency Department at SMC has five exam rooms, three trauma bays, a triage room, and a specialty room for psychiatric patients. Our multidisciplinary team of professionals in the ER is committed to providing you with fast, effective emergency care. Open 24 hours a day, seven days a week, our team offers medical attention you need when immediate health concerns arise.
When You Should Visit the ER
Not every illness or injury requires a trip to the ER. For minor illnesses or injury, schedule treatment with your primary care provider our visit our Walk-In Clinic.
Don't hesitate to visit the ER if when experiencing any of the following:
- Significant blood loss or profuse bleeding that continues even after applying direct pressure to the injured area.
- Obvious compound fractures and/or dislocations of bones
- Deep cuts and severe burns
- Symptoms of a heart attack, including severe chest pain, sweating and shortness of breath
- Prolonged seizures lasting more than five minutes
- Sudden dizziness, weakness, loss of coordination, balance or vision problems, difficulty speaking or slurred speech
- High fever and continuous vomiting, ongoing for several hours
- Intense neck or back pain
- Severe abdominal pain
- Injuries occurring from a significant accident or fall
Upon Your Arrival
You will be greeted by a member of the registration team who will ask you or your family member for information such as date of birth, address, phone number, etc. We will also ask for health insurance information at this time and the "Reason for Visit." A nurse will evaluate your medical problem, measure your vital sings, and determine the severity of your situation. Then, you will be placed on a prioritized list for further treatment.
Treatment
Once in an exam room, expect to be visited by any or all of the following; physicians, nurses, and patient care technicians. Our team works together to ensure you receive the most complete emergency care possible. The physician and nurses will ask you about your illness or injury, perform an exam, and if needed, speak with other physicians regarding care. Lab work and/or x-rays may be ordered to assist physicians with a diagnosis.
Discharge
The emergency physician will prepare discharge paperwork and instructions. Each set of discharge instructions are individualized for the patient. Before leaving, one of the ER nurses will review the instructions to be sure patients understand what the physician is asking of them and how to best care for themselves at home.
Billing & Payment
Shenandoah Medical Center is a not for profit organization and does not deny care to anyone. It is important for patients to let staff know if they do not have health insurance or need assistance with payment. This is to allow staff to complete the appropriate paperwork.
The amount paid depends on insurance plans and treatment received.
Visitors
Family members and/or friends who accompany you to the ER may be asked to wait in the waiting room. The physician or nurse will determine whether you may have visitors in the treatment area. We ask for the consideration of the patient that you do no bring food or drinks into the treatment room.