Copyright Santa Fe Chamber of Commerce. All rights reserved.
P.O. Box 1928 Santa Fe, NM 87504 | 1628 St. Michael's Drive Santa Fe, NM 87505
Phone: (505) 988-3279 | Fax: (505) 984-2205 | Twitter: @santafechamber | facebook.com/santafechamber
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Reviewed August 15, 2022
We stopped in for a shot of espresso and a banana split sundae ice cream. The line was long and a popular store. Basic store that did its' job.
Date of visit: July 2022
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Reviewed August 4, 2022 via mobile
Terrible service and very rude people working here and extremely expensive. This is a not recommend though there is not a lot of ice cream places here in town
Date of visit: August 2022
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Reviewed November 5, 2021
Quality product but the high school students working were not friendly or attentive. The facility needed a good cleaning. Great location, management just needs to step up their game.
Date of visit: October 2021
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Reviewed October 22, 2021
I was looking forward to a smoothie but there machine was broken. Enjoyed some ice cream instead which was okay.
Date of visit: October 2021
Helpful?1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 7, 2021
Understaffed for crowd standing in line. Cannot see menu boards from back of line. Dirty tables. Small servings
Date of visit: October 2021
Helpful?1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 6, 2021 via mobile
The ice cream is alright, BUT not as good as Baskin Robbins. The staff were nice enough but way too casual/unprofessional, unthankful for their customers, and… did not demonstrate basic restaurant cleanliness!!! The young man who served our ice cream then saw some friends wander...in and shook several of their hands, some at great length and with much fanfare and lots of different “touches”. He went right back to serving without washing his hands. No one was wearing any sort of gloves while handling cones etc. I’d say the manager and owner were AWOL, completely disconnected from this poorly run franchisee, leaving their young staff are utterly untrained. DEFINITELY would NOT return. We found a Baskin Robbins another night and the staff - just as young - were polite, thankful, and professional. What a difference a little management makes… Haagen Dazs should be embarrassed and pull the plug on this one.More
Date of visit: August 2021
Helpful?1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 18, 2021
I was tickled to see a Haagen-Dazs store near the Plaza. Waited my turn in line. A very young man asked what he could get me and I asked for a cup of "Rum Raisin." Of what? I said, "Rum Raisin." Blank stare. We communicated....He had never heard of Rum Raisin. I joked that it must have been "before his time." Another young man said that they get it in occasionally, but not often. So I asked for a scoop of Coffee ice cream in a cup. When it got rung up, the first young man told the Cashier that I had two scoops. Ok, whatever, I paid for and ate both scoops but had only wanted one.More
Date of visit: July 2021
Helpful?1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 14, 2021
The best thing going for this Haagen_Dazs store is the location, which is next to the plaza. The portions were good, but the price was very high. They had a decent selection of ice cream and staff was friendly.
Date of visit: July 2021
Helpful?1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 7, 2021
one of their workers who was called vanya by the other workers threw leftover water onto me and called my second girlfriend fat. it was a sign of utter disrespect and blatant disregard for human life. never come here i learned this the hard way
Date of visit: July 2021
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Reviewed July 3, 2021
Me wife could not stand to have any more Mexican food so she chose ice cream for lunch. She really liked the ice cream but was disturbed by the lack of price signage for what was offered. Pretty shady.
Date of visit: June 2021
Helpful?1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 6, 2021
I grew up getting ice cream from from Haagen Dazs shop on the Plaza, so when I found myself visiting Santa Fe this week, it was on my to-do list. Sadly, though, the place I knew as a child no longer exists. The shop used...to have a warm feeling, art on the walls. Now it's this sterile empty space. Even worse than that was the service. Apparently, they had put the closed sign up shortly before I walked in. I failed to notice that (an understandable mistake because it was 8:50 pm, an odd time to close), so I made the mistake of entering. As I walked in one of the people behind the counter barked "make it quick" at me. I was confused. The customer that he was helping was also confused and asked if the employee was talking to him. The employee made it clear I was the nuisance. I get the frustration when someone doesn't realize you're closed. I've been there. But that's when you say "Sorry, we just closed. I hope you can come back another time" or "You know, we just closed, but I'll be happy to help you out." Just a bummer to realize something that meant so much as a fixture of my childhood is really gone. I don't see myself deciding to go back.More
Date of visit: June 2021
Helpful?1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 15, 2020
This is not your father's ice cream parlor. It is youthful, eclectic, and counter-cultural, but the ice cream is wonderful! Take your waffle cone and go to the plaza on a summer's night and people watch! Cheap entertainment. The prices are high and on occasions,...the service staff is overwhelmed. Still worth the small amount of aggrivation.More
Date of visit: June 2020
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Reviewed November 4, 2019
One of our favorite snack places if we are downtown hanging out. It is right across from the Plaza, so you can grab a bite and go sit on a bench and watch the crowd.
Date of visit: December 2018
Helpful?1
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Reviewed October 6, 2019
This is located in downtown Santa Fe. My husband and I wound up eating ice cream for dinner every night we were in Santa Fe because we always had huge lunches. I enjoy my ice cream straight, and my husband liked the hot fudge sundaes....Nice staff!More
Date of visit: September 2019
Helpful?1
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Reviewed September 10, 2019
Nothing better than a scoop of HD ice cream on a hot afternoon. Lots of good flavors, though no "special" Santa Fe inspired choices.
Date of visit: September 2019
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