- You can contact PayPal over the phone, or use their online Help Center and Message Assistant.
- To reach PayPal via phone, call 1-888-221-1161 using the phone number connected to your PayPal account.
- The online Help Center is filled with articles on nearly every PayPal topic, and also lets you chat online with a representative.
- Two other options include the PayPal Community Forums and Resolution Center, but these don't work nearly as quickly.
PayPal is a relatively easy platform to use. Whether you're buying a product or service online, sending money to friends and family, or even receiving funds, it's a pretty simple and straightforward process.
However, if there comes a time when something's not quite right with your account, and you get locked out or have an unexplained hold on funds, you might need to speak with someone who works for the company.
Thankfully, PayPal offers several ways for users to get in touch and resolve their issues. And you can do this in a couple of different ways depending on your preferences.
How to contact PayPal via phone
The easiest way to contact PayPal is probably via their phone number, which is 1-888-221-1161. Try to call from the phone number associated with your PayPal account, if you can — it'll make connecting to a representative faster. All you'll need is the last four digits of your Social Security number.
Via this phone line, you can get immediate assistance with billing issues, account issues, and fraudulent charges.
If you don't want to contact PayPal by phone, you can go online for help. However, this may be slower.
How to contact PayPal online
All other general issues and even transaction disputes can likely be solved via the site's Help Center, PayPal Community Forums and Resolution Center. To access these features, you'll need to be logged into your PayPal account.
The Community Forums and Resolution Center don't involve contacting PayPal directly, and are much slower. So here's how to use the Help Center, likely your next best tool for getting help from PayPal.
1. Log into your account on the PayPal website.
2. Once logged in, you can scroll all the way to the bottom of the page and click "Contact Us" or go directly to www.paypal.com/us/smarthelp/home.
3. This will open the Help Center. Select one of the issues listed here, to find a host of articles on every topic.
4. If you'd rather speak to someone, scroll to the bottom and click "Message us."
You can message PayPal to solve your issue. Jennifer Still/Business Insider5. You'll be prompted to enter your issue in a chat window, and you will be given a standard, non-personalized response.
6. If this doesn't solve your query, however, type "Need more help," and your message will then be forwarded to a PayPal agent. They should respond within an hour, depending on what time of day you send your message.
Related coverage from Tech Reference:
'Why is my PayPal money pending?': 5 reasons why PayPal holds funds, and how to expedite your transaction
How to cancel a PayPal payment if the receiver has not yet claimed it
How to refund a payment on PayPal in 4 simple steps
'Does PayPal have fees?': Yes, but not for all transactions — here's how you can avoid fees on PayPal
How to find your PayPal account and routing numbers to set up direct deposit, if you're eligible to use the feature
Jennifer is a writer and editor from Brooklyn, New York, who spends her time traveling, drinking iced coffee, and watching way too much TV. She has bylines in Vanity Fair, Glamour, Decider, Mic, and many more. You can find her on Twitter at @jenniferlstill.
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Frequently asked questions
What is PayPal?
PayPal is a software as a service company. PayPal is an electronic commerce company that facilitates payments between parties through online transfers.
What kind of support does PayPal offer?
Customer service team of PayPal offers the following support channels: email, live chat, call center, social media support, forum support and self-service support
How do I contact PayPal?
You can contact PayPal by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is PayPal’s email address?
You can contact PayPal by filling out the form: //www.paypal.com/us/smarthelp/home
Does PayPal have live chat?
Yes, PayPal has live chat support. Go to //www.paypal.com/us/smarthelp/home
How do I speak to someone in a PayPal company?
If you prefer call support, you can contact their helpline 00 1 402-935-2050 It depends on what kind of support you need.