Business Intelligence and Analytics: Systems for Decision Support, 10e (Sharda)
Chapter 1 An Overview of Business Intelligence, Analytics, and Decision Support
1) Computerized support is only used for organizational decisions that are responses to external
pressures, not for taking advantage of opportunities.
Answer: FALSE
Diff: 2 Page Ref: 5
2) The complexity of today's business environment creates many new challenges for
organizations, such as global competition, but creates few new opportunities in return.
Answer: FALSE
Diff: 2 Page Ref: 6
3) In addition to deploying business intelligence (BI) systems, companies may also perform other
actions to counter business pressures, such as improving customer service and entering business
alliances.
Answer: TRUE
Diff: 1 Page Ref: 6-7
4) The overwhelming majority of competitive actions taken by businesses today feature
computerized information system support.
Answer: TRUE
Diff: 1 Page Ref: 7
5) PCs and, increasingly, mobile devices are the most common means of providing managers
with information to directly support decision making, instead of using IT staff intermediaries.
Answer: TRUE
Diff: 2 Page Ref: 7
6) In today's business environment, creativity, intuition, and interpersonal skills are effective
substitutes for analytical decision making.
Answer: FALSE
Diff: 2 Page Ref: 8
7) In a four-step process for decision making, managers construct a model of the problem before
they evaluate potential solutions.
Answer: TRUE
Diff: 2 Page Ref: 9
8) Due to the fact that business environments are now more complex than ever, trial-and-error is
an effective means of arriving at acceptable solutions.
Answer: FALSE
Diff: 2 Page Ref: 9
9) Group collaboration software has proved generally ineffective at improving decision-making.
Answer: FALSE
Diff: 3 Page Ref: 9-10
1
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Business Intelligence And Analytics: Systems for Decision Support
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Paperback, 10th, 686 pages
Published 2018 by Pearson
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