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If you’re already a member, log in to your account to send us a message.
Send us a message
Ask us to call you back!
Need answers but you’re short on time? Log in to your account and schedule a call back. Our service team will call you back at a time that’s good for you.
Schedule a call back!
Call Member Services toll free at 1-844-396-2329 (TTY 711)
When you call our new and improved Member Services department, you can be confident that your representative has the information you need. We can help you:
- Change your PCP
- Get a new ID card, member handbook or provider directory
- Find a provider near you
- Get on-demand oral translations
- Set an appointment
We’ve extended our hours, too. We’re available Monday through Friday from 7 a.m. to 7 p.m. Pacific time.
After hours, use the 24/7 automated self-service line. Or, reach the 24/7 NurseLine at 1-844-396-2329 or 24/7 Behavioral Health Crisis Line at 1-844-396-2331.
Need help with enrollment or renewal?
Call Nevada Medicaid at 1-800-992-0900, option 1, or Nevada Check Up at 1-877-543-7669.
Getting Care 24/7
24/7 NurseLine
Call our 24/7 NurseLine for fast, free medical advice from a nurse day or night, even on holidays, in more than 170 languages. Dial 1-844-396-2329 (TTY 711).
Learn more
LiveHealth Online
When you need care fast and can’t get to the doctor, “visit” one through video chat on your smartphone, tablet or computer.
Visit LiveHealth Online
Your live support team
Send a secure message
Are you a member? Please log into your account and send us a message. For general questions about enrollment, you can email .
Go to your messages
Anthem Member Services
1-855-690-7784 (TTY 711)
Monday through Friday, 7 a.m. to 7 p.m.
24/7 NurseLine
1-866-864-2544 (TTY 711)
Answers to your medical questions any time, night or day
Behavioral Health Crisis Hotline
1-855-661-2025 (TTY 711)
Get help with mental health or substance abuse crises 24 hours a day, 7 days a week
Important numbers and resources
Office of the Ombudsman for the Kentucky Cabinet for Health and Family Services
For information on the Kentucky Medicaid program
1-800-372-2973 (TTY 1-800-627-4702)
1-855-690-7784
Nonemergency medical transportation1-888-941-7433
Disease Management Centralized Care Unit (DMCCU)1-888-830-4300
Precertification/NotificationWe have clinical staff here 24 hours a day, 7 days a week to help you with precertification requests and UM issues.
Online | Phone: 1-855-661-2028 | Fax: 1-800-964-3627
1-855-690-7784
1-855-690-7784
Emergency or nonemergency medical transportation with a stretcher1-855-690-7784
Pharmacy Member Services1-833-207-3113 (TTY 711)
Pharmacy Prior Authorization1-855-661-2028
EyeQuest (all vision services)EyeQuest online
DentaQuest (all dental services)DentaQuest online | Phone: 1-800-508-6787
Provider Services
If you have questions or need assistance, please contact your Provider Relations representative or contact Provider Services:
If you have questions:
Phone:
1-844-396-2330
Email:
Fraud, Waste and Abuse Referrals
Fraud, waste and abuse referrals can be made through the following avenues:
Medicare/Medicaid Fraud Hotline:
1-866-847-8247
Email us
Compliance and Ethics Hotline:
1-877-660-7890
Member Fraud, Waste and Abuse:
1-800-600-4441
Receive email from Anthem
Anthem is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield Healthcare Solutions self-service tools? Please use Availity for inquiries like payment
disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal. For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.Email a Provider Experience associate
Provider tools & resources
- Log in to Availity
- Learn about Availity
- Precertification Lookup Tool
- Precertification Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Referrals
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)
Interested in becoming a provider in our network?
We look forward to working with you to provide quality services to our members.