CONTACT
804.748.3081
PO BOX 3180 Petersburg, VA 23805
Locations & ATM Locations
*Mailing address: PO Box 3180 Petersburg, VA 23805
PAFCU is a member of the Credit Union Service Centers (CUSC). Therefore our members are able to transact business at hundreds of CUSC locations around the country.
PAFCU owned/sponsored ATMs:
- On-site at ALL 3 branch locations
Over 70,000+ ATM's in the US
Over 300,000+ ATM's worldwide
PAFCU participates in a network of cooperative credit unions that we refer to as Shared Branches. This means, while we only have 3 brick and mortar locations, you are able to access your account and make routine transactions at co-op credit unions nationwide! Click the link below to find the closest shared branch or surcharge free ATM to you.
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If you're ready to be a part of something special, don't wait! We want to put you on the road to your financial freedom! Become a Member
We know you're busy with life. That's why we provide multiple ways to contact us. From basic banking inquiries to tech support, 1st Advantage is ready to respond with the answers to your questions.
1st Advantage Federal Credit Union
PO Box 2116
Newport News, VA 23609-0116
1st Advantage members can log in to Online Banking and submit a secure message anytime. Simply log in and navigate to the Messages tab on the top right.
Chat
Online Chat is a quick and easy alternative to calling or visiting a branch, giving you the ability to get in contact with a 1st Advantage representative from a secure chat platform. Get started by clicking the Online Chat icon link located in the bottom right hand corner of any 1stadvantage.org webpage, or by clicking here.
Phone
eBranch Member Service Call Center: 800-359-7650 or 757-877-2444
Call-A-Teller: 757-886-3365 or 800-758-0266
Gift Cards: 866-902-6082
Bill Pay Service: 844-298-6130
For direct phone numbers to each branch, click here.
Report a lost/stolen 1st Advantage Credit Card:
866-337-3132 (Business, Rewards and Standard Mastercards)
866-406-0749 (World Mastercard)
Report fraud, a lost/stolen card, or to re-pin your 1st Advantage Debit Card: 833-719-0355
If you suspect that your 1st Advantage account has been compromised, contact us immediately at 757-877-2444.
Visit
Find convenient branches near you.
We make it easy to get in touch. Call us today!
Secured Advantage is just one click or call away!
24-Hour Telephone Banking
Using our Audio Response Teller, you can make financial transactions on your account from a touch-tone phone. Simply call 800.598.8964 to transfer money, check balances, make loan payments and more.
Report a Lost or Stolen Debit Card
Notify us immediately if your debit card is lost or stolen by calling 800.472.3272 so we can protect your account from unauthorized transactions.
Member Service Center
Speak to a representative during regular business hours:
Submitting via Fax
Should you need to fax documents to Secured Advantage, the Simpsonville branch may be reached at 864.967.1432. Iowa Park’s fax number is 940.592.0206.
Branches & ATM Locations
Locate an ATM, nearby branch and hours of operations with our Branch/ATM Locator.
Inclement Weather Closings
Please be aware that our office may close or operating hours may change due to inclement weather. Closings and operating hour changes are publicized on our website and social media channels when possible. Thank you for understanding.
Contact Us
For general questions, information concerning our products and services, or to report an unsatisfactory experience, use this form. Please do not use this form to submit confidential information such as your account number. If you have account specific questions please call our Member Service Center at 800-468-5153.